Private Agreement Solutions Representative

Private Agreement Solutions Representative

Start a career with First National Bank Alaska, the Best Place to Work in Alaska as recognized 11 years in a row by Alaska Business magazine readers.

Our Private Agreement Solutions Client Services Team is hiring a Representative!

As one of Alaska's largest private note servicers, we help our business customers enhance their customers' experience by providing a safe and secure way to make and receive payments and store legal documents - leaving them more time to focus on building strong customer relationships.

The successful candidate will have Customer Service skills - ability to answer and manage heavy incoming calls, take accurate messages, greet customers and direct flow of incoming traffic; able to communicate effectively, both verbally and in writing; Administrative skills - routing mail, scanning and indexing, processing payments, data entry, filing, assembling packets for mailing, etc.; Other helpful skills - ability to listen and follow directions, manages time effectively, organized, and detail oriented; Soft Skills - present self as professional, friendly and courteous.

Salary: $21.20/hour minimum. Job/salary offer would be commensurate with job level and experience.

Schedule: Monday-Friday

GENERAL PURPOSE SUMMARY

Under close supervision, provides support in various Private Agreement Solutions functions which may include customer service, support, accounting, and new accounts by performing the following essential duties and responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists internal and external customers with a wide variety of inquiries and routes customers to the appropriate subject matter experts as needed; prepares necessary correspondence and provides supporting documentation; and performs appropriate Private Agreement Solutions account maintenance.
• Processes full scope of Private Agreement Solutions transactions and develops depth of knowledge on general Private Agreement Solutions practices, procedures, and technology.
• Performs Private Agreement Solutions specific duties and assists work area personnel with special projects as assigned by supervisor. Generates reports, compiles statistics, and summarizes data for supervisor's approval; may perform basic review of documents for accuracy and conformity to established standards.
• Analyzes and addresses Private Agreement Solutions servicing-related issues and customer complaints.
• Reviews, analyzes, and reconciles various reports; identifies, researches, and resolves errors and inconsistencies. Maintain records and logs all relevant information.
• Provides support to managers and administrators of a variety of Private Agreement Solutions functions.
• Acquires knowledge of and remains current on pertinent regulations, guidelines, and bank policies.
• Performs other work-related duties as assigned by supervisor.

COMPLIANCE EXPECTATIONS

• Stay updated on relevant laws and regulations and complete all compliance training on time.
• Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job.
• Maintain customer confidence and protect the bank's operations by identifying and protecting confidential information.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:

Minimum: Two years administrative or clerical experience with six months concentrated in financial services, Private Agreement Solutions, banking, real estate, or related field. Customer service experience. Business-related education may be substituted for a maximum of one year of experience.

Preferred: First National Bank Alaska Private Agreement Solutions experience.

OTHER SKILLS and ABILITIES:

Demonstrated word processing and spreadsheet software skills and good communication skills required. Ability to keyboard 40 wpm required.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic algebra and to accurately read numbers.

REASONING SKILLS:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.