Private Branch Exchange(PBX) Technician

Overview

Private Branch Exchange(PBX) Technician (MCCONN-2026-2):

Bowhead seeks a skilled Private Branch Exchange(PBX) Technician to support mission-critical Base Telecommunications System (BTS) operations at McConnell Air Force Base. The Private Branch Exchange(PBX) Technician provides advanced technical support for the operation, maintenance, and sustainment of inside and outside plant telecommunications infrastructure, including copper, fiber optic, and voice systems. The Private Branch Exchange(PBX) Technician will support Avaya voice switching systems and associated telephony equipment while ensuring secure, reliable communications in compliance with Department of Defense and Air Force requirements. This role requires a DoD-compliant IAT Level II certification (e.g., Security+) and the ability to respond to outages, perform preventive maintenance, and execute work orders supporting 24/7 operational readiness.

Responsibilities

Job duties include but are not limited to:

• Operate, maintain, troubleshoot, and repair Base Telecommunications System (BTS) infrastructure supporting mission-critical voice and data services.
• Provide technical support for Avaya voice switching systems and supporting equipment, including user provisioning, call routing, translations, gateways, and associated telephony components.
• Support VoIP and SIP-based telephony environments, including analog and digital circuits, gateways, and customer premise equipment.
• Perform inside plant (ISP) and outside plant (OSP) telecommunications work, including installation, termination, splicing, testing, labeling, and repair of copper and fiber optic cabling.
• Respond to and restore telecommunications outages, alarms, and trouble tickets within required time-lines to ensure continuity of operations and mission readiness.
• Conduct preventive maintenance inspections (PMIs) on telecommunications infrastructure; identify deficiencies, document findings, and perform corrective actions.
• Perform cable location, staking, and marking activities in support of excavation, construction, and dig permit requirements while ensuring safety and accuracy.
• Install, modify, and remove telecommunications circuits, cross-connects, and disconnects; verify proper service restoration following maintenance or work completion.
• Test and certify copper and fiber optic cabling using approved test equipment and accurately document test results and maintenance actions.
• Maintain accurate and timely documentation, including work orders, trouble tickets, inspection records, cable test results, and telecommunications infrastructure records using approved systems.
• Provide technical input and field support for engineering reviews, site surveys, and infrastructure modifications related to telecommunications projects.
• Comply with all security, safety, and environmental requirements, including DoD and installation policies; properly use PPE and follow confined space, electrical, and underground utility safety procedures.
• Coordinate effectively with Government personnel, supervisors, and team members to prioritize work, communicate status, and maintain professional conduct on a military installation.
• Other duties as assigned

Qualifications

• Education
• High school diploma or General Educational Development (GED) certificate required.
• Completion of formal technical training in telecommunications, electronics, information technology, or a related technical discipline is preferred.
• Military technical training (U.S. Air Force, Army, Navy, Marine Corps, or National Guard) in communications, electronics, or information systems may be substituted for civilian technical education.
• Years of experience
• Experience performing telecommunications installation, maintenance, troubleshooting, and repair.
• Demonstrated experience working with inside plant (ISP) and outside plant (OSP) infrastructure, including copper and fiber optic cabling systems.
• Experience supporting voice switching systems and responding to outages, alarms, and service disruptions in a structured operational environment is preferred.
• Experience in a DoD or military installation environment is preferred.
• Required skills or certifications
• DoD IAT Level II certification required (e.g., CompTIA Security+ or approved equivalent) and must be obtained and maintained in accordance with DoD 8570/8140 requirements within 90 days of employment
• Preferred Skills or Certifications
• Demonstrated experience supporting Avaya voice switching systems and associated components, including system administration, user provisioning, call routing, translations, gateways, and supporting telephony equipment.
• Working knowledge of VoIP and SIP-based telephony, including integration of gateways, analog and digital circuits, and customer premise equipment.
• Proficiency in ISP and OSP telecommunications systems, including installation, termination, splicing, testing, and troubleshooting of copper and fiber optic cabling.
• Experience using telecommunications test equipment such as OTDRs, power meters, tone generators, and continuity testers.
• Ability to read and interpret telecommunications drawings, cable records, and as-built documentation.
• Familiarity with telecommunications infrastructure documentation systems and work order processes.
• Ability to work independently with minimal supervision and exercise sound technical judgment while supporting mission-critical communications.
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts
• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

Physical Demands:

• Must be able to lift up to 50 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

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