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Description
We're looking for a strong writer who can turn complex processes into clear, practical guidance that helps employees work smarter. If you enjoy solving problems, asking questions, and making information easier to understand, this is an opportunity to make a meaningful impact across our operations.
What You'll Do
- Create and improve procedures, work instructions, job aids, and process guides.
- Partner with subject matter experts to translate complex workflows into clear, actionable steps.
- Keep documentation accurate, consistent, and aligned with current processes, systems, controls, and client requirements.
- Identify documentation gaps and collaborate with business partners to resolve them.
- Explore better ways to organize, maintain, and deliver information, including through technology and AI-assisted tools.
What to Expect in This Role
- Hands-on work where strong writing and problem-solving skills make a real difference.
- Exposure to a variety of operational teams, systems, and business processes.
- Opportunities to improve how employees find, understand, and use information.
- The chance to help build consistent documentation practices as the business grows.
You'll Be a Great Fit If You
- Enjoy making complicated information simple and easy to follow.
- Have a sharp eye for detail and take pride in accuracy.
- Ask thoughtful questions and enjoy figuring out how things work.
- Communicate effectively and build relationships across teams.
- Take ownership of your work and look for ways to improve processes.
What You Bring - Required
- 2+ years of experience in procedure writing, technical writing, operations documentation, knowledge management, or a related field.
- Excellent writing, editing, grammar, and proofreading skills.
- Ability to analyze workflows and identify missing, unclear, or conflicting information.
- Proficiency with Microsoft Word and Microsoft 365 tools.
- Strong organizational skills and the ability to manage multiple priorities and deadlines.
What You Bring - Nice to Have
- A degree in communications, English, business, finance, education, or a related field; equivalent experience is welcome.
- Experience in financial services, lending, servicing, collections, or another regulated environment.
- Familiarity with SharePoint, knowledge-management platforms, or document-control systems.
- Experience creating process maps, visual instructions, job aids, or training materials.
- Interest in AI-assisted tools and new ways to organize and deliver information.
Success Looks Like
- Employees can find and follow clear, accurate procedures with confidence.
- Documentation stays current as processes, systems, and business needs evolve.
- Gaps and inconsistencies are resolved before they affect operations.
- Teams have reliable resources that support quality, consistency, and efficiency.
- Procedures are ready to support process changes, system updates, and new client launches.
Why Goal Solutions
- Competitive salary + bonus eligibility
- 401(k) with 4% company match
- Medical, dental, vision, and HSA ($1,700 annual contribution)
- 14 paid holidays, including your birthday
- Paid parental leave, tuition reimbursement, and long-term incentives
Apply
If you love turning complex information into clear solutions and want your work to make a difference across the business, we'd love to hear from you.