Process Engineer -Operations

Remote - can be located anywhere in MST, CST, or EST Time Zones but must work EST hours. No candidates from PST.
Safety Sensitive
Questionnaire:
-Please list city/state at top of resume.
-Do they have reliable internet at home?
-Do they have a quiet place to work at home remotely?
-Do they have a Lean or a Lean Six-Sigma Certification? (please include screenshot of certification at top of resume)
-Do they have healthcare experience? If so, how many years?
Interview Process: 1 round, Team's (on-camera), 30-45 mins
A Brief Overview
As a Process Engineer, Strategic Process Improvement/Operations for ***, you will report to the Lead Director, Operations/Strategic Process Improvement who will drive the strategy and execution outcomes of the Process Excellence team. You will work across Client focusing on process improvement, driving change across multiple business verticals, and program management across applicable business verticals. You will be responsible for delivering process maps, gap analysis, defect identification, and problem solutioning. You'll assist with leadership updates and collaboration across the enterprise and business units as the strategy evolves.
Duties/Responsibilities:
-Clarify purpose and define process start/end points
-Identify stakeholders, SMEs, and decision owners
-SME interviews and working sessions
-Review existing SOPs, job aids, policies
-Map each step (include handshakes, tooling, timing, etc)
-List process steps as RACI rows
-Identify roles or stakeholders as columns
-Assign Responsible, Accountable, Consulted, Informed
-Walkthroughs with SMEs and leaders
-Confirm step accuracy and accountability
-Resolve conflicts around ownership
-Adjust map and RACI based on feedback
-Finalize and publish process map and RACI
-Link artifacts to SOPs, training, or governance processes
-Confirm process owner and review cadence
-Define how updates will be managed

Required Qualifications
-At least 5 years of Healthcare experience.
-5+ years of process improvement and program management experience.
-5 or more years experience working in either matrix environments or high-collaboration organizations.
-Lean or LSS equivalent certification.
-Superior communication skills and experience communicating at all levels of the organization, including the Executive Leadership Team.
-Experience building, developing, and leading high performing teams both directly and indirectly.
-Experience driving long term strategies while delivering on near team objectives.
-Some travel will be required, but likely less than 25%
Preferred Qualifications
-Pharmacy Benefit Management Experience
Education
-Bachelor's Degree Required

Position Summary:

As a Process Engineer, Strategic Process Improvement/Operations for ***, you will report to the Lead Director, Operations/Strategic Process Improvement who will drive the strategy and execution outcomes of the Process Excellence team. You will work across Client focusing on process improvement, driving change across multiple business verticals, and program management across applicable business verticals. You will be responsible for delivering process maps, gap analysis, defect identification, and problem solutioning. You'll assist with leadership updates and collaboration across the enterprise and business units as the strategy evolves.

Duties:

-Clarify purpose and define process start/end points
-Identify stakeholders, SMEs, and decision owners
-SME interviews and working sessions
-Review existing SOPs, job aids, policies
-Map each step (include handshakes, tooling, timing, etc)
-List process steps as RACI rows
-Identify roles or stakeholders as columns
-Assign Responsible, Accountable, Consulted, Informed
-Walkthroughs with SMEs and leaders
-Confirm step accuracy and accountability
-Resolve conflicts around ownership
-Adjust map and RACI based on feedback
-Finalize and publish process map and RACI
-Link artifacts to SOPs, training, or governance processes
-Confirm process owner and review cadence
-Define how updates will be managed

Experience:

Required Qualifications:
-At least 5 years of Healthcare experience.
-5+ years of process improvement and program management experience.
-5 or more years experience working in either matrix environments or high-collaboration organizations.
-Lean or LSS equivalent certification.
-Superior communication skills and experience communicating at all levels of the organization, including the Executive Leadership Team.
-Experience building, developing, and leading high performing teams both directly and indirectly.
-Experience driving long term strategies while delivering on near team objectives.
-Some travel will be required, but likely less than 25%


Preferred Qualifications:
-Pharmacy Benefit Management Experience

Education:

Bachelor's Degree Required

ducation	Bachelor's Degree Required
What days & hours will the person work in this position? List training hours, if different.	Mon-Fri 9:30am-6pm EST; hours can be flexible based on manager discretion
Type of Start	Individual starts
Is this an in-person, patient-facing role?	No
Onsite Requirements	Fully remote (never coming onsite)