Process Excellence Manager, Credit and AR Reporting

Lehi, UT

$75–$84 Per Hour
Instant Apply

3 days ago

Job Description

Job Title: Process Excellence Manager, Credit and AR Reporting

Position Description: Protingent Staffing has an exciting contract Process Excellence Manager, Credit and AR Reporting with our client located in Lehi, UT.

Job Description:

The Process Excellence Manager, Credit & AR Reporting will be responsible for driving automation, optimization, and transformational improvement across Credit & AR Reporting processes globally.
Reporting to the Director, Global Order to Cash (OTC) Process Owner, this role partners with AR&C leadership, other OTC Process Excellence Managers and the broader OTC team to streamline operations, automate manual work, mature processes, and improve working capital performance.
This role is responsible for identifying, designing, and implementing end-to-end process enhancements that improve efficiency, effectiveness, and compliance with organizational goals.
This is a high-level individual contributor role.

Job Responsibilities:

Leadership & Process Excellence:
- Build & transform scalable, efficient OM processes designed for the future and that improve customer and stakeholder experiences
- Indirectly influence, coach and energize AR&C team members and other key stakeholders through transformative change and process improvement methodologies
- Improve overall process maturity & operations across the AR&C team by defining and baselining process health metrics (cost / quality / time), monitoring over time
Business Process Management:
- Collaborate with AR&C business owners to understand and document existing end to end policy, process and system flows.
- Maintain and evolve the Credit & AR Reporting service catalog and related process documents, highlighting cross functional roles and responsibilities, interdependencies, hand offs, control points, system integrations and accounting entries.
- Ensure processes are operating effectively through creation of best in class health metrics and monitoring systems
- Ensure compliance with internal controls and SOX requirements
- Translate system implementation & process redesign efforts into process documentation changes to keep business continuity
- Continuously refine policies and workflows for scalability
Process Optimization & Automation:
- Utilize process improvement methodologies, including documenting current and future state processes, stakeholder identification and analysis, and communication plans, to implement improvements such as (but not limited to);
- Implementation of automation and AI tools for Credit Management & AR Reports (e.g., High Radius & Finance Control Tower).
- Creation & roll out of evolved Sales Order Credit Hold strategy
- Facilitate real-time dashboards or AI tools to better automate month & quarter end AR reporting tasks
- Analyze transactional data and efforts to establish baseline measurements to support business cases and influence change
- Collaborate with cross-functional teams to lead the development, execution and ongoing improvement of key processes while ensuring the needs of all stakeholders are met timely and effectively.
- Drive simplification (elimination of non value add activities), process improvement and automation.
- Liaise w/ business owners and IT teams to drive requirement creation and UAT tasks for system enhancement requests.
Project Initiatives:
- Act as a project manager, overseeing AR&C projects from charter to execution, engaging stakeholders and driving completion of deliverables.
- Partner w/ Order to Cash Process Manager in ERP implementation efforts and other ongoing or new system implementation projects
- Coordinate UAT initiatives across Order to Cash department, ensuring resources are identified, test plans are created, and timelines are being met
- Liaise with key stakeholder teams like Sales Operations, Deal Desk, Subscription Ops, Finance, Legal, Tax, Audit, etc. to lead AR&C process understanding & redesign discussions that support new company growth initiatives and new go-to-market models.
- Scale up process for accurate and efficient Marketplace sales (e.g. AWS, Microsoft)
- Provide executive-level reporting on project status, process maturity and transformational progress to key Finance stakeholders.

Job Qualifications:

Bachelor’s degree in Accounting, Finance, Business, or related field
5+ years of AR, Credit, & Cash Application experience; prior operational leadership experience preferred.
Proven expertise implementing automation or AI tools to support business needs.
Lean Six Sigma or equivalent process improvement experience required, a minimum of Green Belt certification is preferred.
Demonstrated ability to lead through influence and drive large-scale transformation.
Strong experience in BPM, process design & mapping, and project management.
Experience leveraging AI or RPA in financial processes preferred.
ERP experience (NetSuite, SAP, or equivalent) and strong analytical skills.
Excellent written, verbal, and presentation skills with the ability to articulate issues to in order to call to action.

Job Details:

Job Type: Contract
Pay rate: $75-$84 /hr
Location: Lehi, UT

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.

Numbers & Facts

Location	Lehi, UT
Salary	$75–$84 Per Hour

Skills

Acceptance Testingunmatched
Accountingunmatched
Accounts Receivableunmatched
Accounts Receivable Processingunmatched
Amazon Web Services (AWS)unmatched
Analysis Skillsunmatched
Artificial Intelligence (AI)unmatched
Automationunmatched
Business Caseunmatched
Business Process Managementunmatched
Business Supportunmatched
Cash Managementunmatched
Coachingunmatched
Communication Skillsunmatched
Contract Managementunmatched
Cross-Functionalunmatched
Customer Support/Serviceunmatched
Data Analysisunmatched
Documentationunmatched
ERP (Enterprise Resource Planning)unmatched
Financeunmatched
Financial Controlunmatched
Financial Modelingunmatched
Leadershipunmatched
Lean Six Sigmaunmatched
Legalunmatched
Maintain Complianceunmatched
Metricsunmatched
Microsoft Product Familyunmatched
NetSuiteunmatched
Operations Processesunmatched
Order to Cashunmatched
Performance Managementunmatched
Presentation/Verbal Skillsunmatched
Process Flowunmatched
Process Improvementunmatched
Process Managementunmatched
Product/Service Launchunmatched
Project Trackingunmatched
Project/Program Managementunmatched
RADIUS (Remote Authentication Dial-In User Service)unmatched
Reporting Dashboardsunmatched
SAPunmatched
Salesunmatched
Sales Operationsunmatched
Sarbanes-Oxley Act (SOX)unmatched
Scalable System Developmentunmatched
Six Sigma Green Beltunmatched
System Integration (SI)unmatched
Team Lead/Managerunmatched
Test Plan/Scheduleunmatched
Time Managementunmatched
Time Trackingunmatched
Writing Skillsunmatched

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Resume Builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Resume Builder