Process Improvement Specialist - Ambulatory - GLPP

UPMC is seeking a Process Improvement Specialist to support operations in New York, Bradford, Warren and Kane! This full-time position will work day-shift, Monday through Friday, and is primarily based in the Riverwalk Building at 15 S. Main Street, Jamestown, NY. This position will require travel to office locations in Western New York, Kane, Bradford, Warren and Erie, so the selected candidate must be willing to travel to other office locations with some regularity.

The ideal candidate should have strong problem-solving, communication, and relationship-building skills and be comfortable working directly with physicians, APPs, nurses, medical assistants, practice managers, and other clinical and operational staff. Experience supporting quality improvement and value-based care programs is important, including monitoring performance, identifying care gaps and barriers, educating practices on program requirements, and helping implement workflow changes to improve outcomes. Familiarity with PCMH requirements and attestations, health plan quality programs, documentation requirements, patient satisfaction, and patient relations is preferred.

Responsibilities:

• Assist Primary Care practices with the development of corrective action plans to enhance pay for performance activities of the various managed care entities.
• Conducts the training for Electronic Health Record and assists with resolution of problems.
• Arrange and conduct clinical process assessments for the various primary care and specialty practice sites; develop written strategic planning documents outlining proposed resolution of identified risk issues and problem workflows; arrange and conduct a final review meeting with key practice personnel (physicians, administrators, managers to present the recommended changes and the benefit to the practice of implementation; determine the timeframe for reassessment based on the individual practice and conduct the re-audit; maintain documentation on department shared drives.
• Champion ambulatory clinical initiatives in the PSD practices for other entities of the system, i.e., the Electronic Health Record implementation teams, UPMC Health Plan, the UPMC Diabetes Institute.
• Staff relevant committees of PSD as assigned by the Vice President or Administrator.
• Support EpicCare rollout for PSD practices; questionnaires, work plans, content sessions and go lives
• Assist with accomplishing the goals of the annual Medical Management Work Plan.
• Perform projects independently, establish deadlines, prioritize work, and keep supervisory staff appraised of the project's progress or identified barriers to completion.
• Bachelor's degree in Nursing, Business Administration or related field required at time of hire/transfer
• Master's degree in Business Administration preferred.
• 5 years of related experience required In Lieu of Bachelor's Degree, equivalent combination of education/experience will be accepted.
• Knowledge of information systems and process improvement techniques.
• Must be able to demonstrate skills to understand and interpret data

Licensure, Certifications, and Clearances:

• NYS Staff Exclusion List (NYSEL

UPMC is an Equal Opportunity Employer/Disability/Veteran