Procurement Service Engineer I

IT Dispatching:
 Receive and prioritize IT service requests from various departments and clients.
 Allocate tasks to the appropriate IT technicians based on skills, workload, and urgency.
 Monitor the progress of ongoing tasks and ensure timely resolution.
 Communicate updates and resolution times to relevant stakeholders and/or clients.
 Resolve basic troubleshooting issues
 Resolve basic troubleshooting issues
 Intake IT Support issues and requests through phone calls and ITSM tools
Procurement:
 Collaborate with technicians and Project Managers to understand IT equipment and supply
needs.
 Research and identify suitable vendors for IT-related products and services.
 Prepare and process purchase orders, ensuring compliance with budgetary constraints.
 Track and manage inventory levels of IT equipment and supplies internally and externally
 
Vendor Management:
 Track and manage inventory levels of IT equipment and supplies internally and externally
 Establish and maintain strong relationships with IT vendors.
 Evaluate vendor performance and adherence to contractual agreements.
 Resolve any issues or discrepancies with vendors in a timely manner.

Documentation:
 Maintain accurate records of IT service requests, dispatch activities, and procurement
transactions.
 Generate reports on IT dispatching and procurement metrics for management review.
Compliance:
 Ensure compliance with company policies and procedures in all IT dispatching and procurement
activities.
 Stay informed about industry best practices and recommend improvements to existing
processes.

Requirements:
 Proven experience in IT dispatching or a related field.
 Strong understanding of IT equipment and supplies procurement processes.
 Excellent organizational and multitasking abilities.
 Effective communication and interpersonal skills.
 Knowledge of IT support ticketing systems.
 0-2 years of experience in a technical support role.

Education:
 Relevant certifications in IT dispatching or procurement (e.g., ITIL, CSCP) are a plus.
 CompTIA A+ Certification is a plus