Procurement Sr Coord

Procurement Sr Coord

Job ID

296791

Posted

13-Oct-2026

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Purchasing/Procurement

Location(s)

Columbus - Ohio - United States of America, Remote - US - Remote - US - United States of America

The Procurement Coordinator is responsible for supporting the performance and system capability of CBRE's service provider network. Operating within the Procurement Support Team, this individual receives escalations from the operations team, takes action to resolve provider-level performance and administrative issues, and serves as a direct coaching and training resource for providers.

This role is central to a team strategy designed to shift repeatable, high-frequency coaching and support tasks away from senior procurement staff, creating dedicated capacity for provider performance management at scale.

• Receive and action MAC tickets submitted by the operations team across Communication and Admin Performance / System Utilization categories
• Review each ticket to identify the nature of the issue, validate provider contact information in Zoho CRM and FmPilot, and initiate outreach using the defined escalation procedure
• Notify providers of escalations, inquire into root cause, and document all interactions in the ticket's Status Update field
• Close tickets with the appropriate Completion Category and a thorough resolution note
• Coach providers on communication expectations, portal and system usage, work order status management, quote submission standards, and invoice compliance
• Leverage Tableau performance data to contextualize coaching conversations - identifying whether a provider is above goal, below goal, or low volume before outreach
• Use standardized coaching templates and scripts appropriate to the provider's performance level (Low Volume, Above Goal, Below Goal)
• Reinforce expectations consistently across all provider interactions and escalate repeat or high-severity issues to the Coaching Owner
• Serve as the provider's primary contact for FmPilot system questions, access issues, and workflow navigation
• Provide direct, hands-on support to providers who are unable to submit invoices, update work order statuses, or navigate the mobile application
• Identify recurring system usage gaps and address them proactively through training outreach and self-paced learning resources
• Track and report on system utilization metrics and provider engagement with available training content
• Monitor provider performance metrics including Check-In/Check-Out adherence, Mobile App Adherence, Quote Turnaround, Invoice Turnaround, Response, and Resolution SLAs
• Use data from Tableau and FmPilot to identify providers whose system utilization is contributing to below-goal performance
• Partner with the operations and category management teams to align coaching strategy with metric improvement goals
• Track coaching impact over time and report on improvement trends within the provider base
• Provide providers with access to self-paced training resources covering FmPilot usage, IVR check-in/check-out, mobile application, quoting, and invoicing
• Track provider participation in self-paced training programs and follow up with non-completers
• Drive adoption of self-paced training as a scalable alternative to one-on-one coaching for foundational system topics
• Continuously assess training material effectiveness and surface feedback for improvement
• Conduct proactive outreach to providers identified through performance reporting as at-risk or below metric thresholds - before a formal escalation is submitted
• Use weekly and monthly reporting to identify patterns across the provider base and prioritize outreach efforts
• Communicate proactively with providers showing declining trends in system utilization, response times, or administrative compliance
• Maintain organized records of all proactive outreach efforts and outcomes for reporting purposes
• Support the development and distribution of mass communications to the provider network on topics such as policy updates, SLA changes, system upgrades, and training opportunities
• Assist in drafting, reviewing, and sending provider-facing communications that require coordination across multiple accounts or regions
• Ensure provider communications are clear, accurate, and consistent with CBRE's standards and brand voice
• Assist the procurement and category management teams with Request for Information (RFI) and Request for Proposal (RFP) processes as needed
• Support data gathering, provider outreach, and documentation tasks related to sourcing events
• Contribute to provider qualification activities including data validation, contact verification, and capability assessment

What You'll Need: Required • Bachelor's degree or equivalent professional experience • Experience in a customer-facing, coaching, or vendor management role • Strong verbal and written communication skills • Ability to interpret basic performance data and translate it into action • Comfort working across multiple systems and platforms simultaneously • Organized, detail-oriented, and able to manage a high volume of concurrent tasks

Preferred

• Familiarity with facilities management, procurement, or supply chain environments
• Experience with CRM tools (Zoho preferred) and facilities management platforms (FmPilot preferred)
• Exposure to Tableau or similar business intelligence reporting tools
• Prior experience in training delivery, content creation, or provider enablement
• Understanding of SLA-based performance frameworks

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Procurement Sr Coord position is $49,540.99 annually [or $23.82 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. The application window is anticipated to close on 11/30/26 and may be extended as needed.  Or to express interest in similar roles, visit CBRE.com/careers. We offer a competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation).

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

About CBRE Group, Inc. CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

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