Position Summary
The Project Coordinator serves as a strategic and operational partner to the Vice President of Customer Experience & Logistics. This highly trusted role drives priorities forward, coordinates cross-functional initiatives, resolves customer and operational issues, and converts data into actionable insights. The position acts with sound judgment and appropriate authority on behalf of the Vice President, and helps ensure that customer experience and logistics objectives are delivered with speed, quality, and consistency.
Essential Duties and Responsibilities
- Own and coordinate a portfolio of customer experience, logistics, and enterprise projects from intake through closeout, including scope, milestones, dependencies, risks, and outcomes.
- Manage high-priority customer escalations with urgency, empathy, discretion, and sound judgment; coordinate root-cause analysis, corrective actions, executive updates, and timely resolution.
- Serve as a trusted representative of the Vice President by drafting communications, following up on commitments, gathering information, and communicating decisions with clarity
- Analyze operational and customer data to identify trends, risks, service gaps, and improvement opportunities; translate findings into concise recommendations and executive-ready presentations.
- Prepare meeting agendas, briefing materials, decision documents, presentations, and follow-up communications; maintain accurate records of decisions, owners, and due dates.
- Anticipate the Vice President’s needs, protect focus time, triage competing priorities, and ensure critical tasks, approvals, and commitments progress to completion.
- Build effective relationships across functions and levels, influence without direct authority, and address missed commitments or risks through respectful, assertive communication.
- Handle sensitive customer, employee, vendor, and business information with discretion and in accordance with company policies and applicable requirements.
- Perform other related duties and lead time-sensitive assignments as business needs evolve.
Key Working Relationships
•Executive leadership; Customer Service, Distribution & Logistics, Operations, IT, Finance, Sales, Legal/Compliance, and other internal teams; international markets; customers; vendors; carriers; and 3PL partners.
Supervisory Responsibilities
•None
Education and Experience
- Bachelor’s degree in business, supply chain, logistics, operations, analytics, project management, or a related field preferred.
- Five or more years of progressively responsible experience in project management, customer experience, logistics, operations, executive support, or a related discipline;
- Demonstrated success leading cross-functional projects, managing escalations, and driving work to completion without relying on direct authority.
Skills
- Proficiency with Microsoft 365, including Excel, PowerPoint, Word, Outlook, Teams; ability to build clear analyses and executive-ready documents.
- Excellent written and verbal communication, with a direct, professional, and assertive style; able to adapt messages for executives, customers, partners, and cross-functional teams.
- Exceptional organization, prioritization, follow-through, and attention to detail; able to manage multiple urgent and complex priorities in a fast-paced environment.
- High judgment, discretion, resilience, and customer orientation, with the confidence to raise concerns, challenge assumptions constructively, and make decisions within defined authority.
- Ability to build trust, influence without authority, navigate ambiguity, and maintain accountability across internal and external stakeholders.
Working Conditions and Role Expectations
- Work is primarily performed in a professional office or hybrid environment with extensive computer and virtual-meeting use.
- Must be able to manage confidential information, changing priorities, and time-sensitive issues with composure and sound judgment.