UX Designer (SAP Focus)

Location: Jackson, MI (Hybrid)
Schedule: Onsite Tuesday-Thursday at One Energy Plaza (OEP), Jackson, MI. Remote Mondays and Fridays.

Overview

We are seeking a UX Designer to support a large-scale SAP initiative. This role will focus on understanding user needs, improving user experiences, and partnering with cross-functional teams to create intuitive and accessible solutions. The ideal candidate will combine user-centered design principles with strong collaboration skills and have familiarity with SAP environments.

Key Responsibilities

SAP-Focused Responsibilities

• Support and maintain SAP user personas that reflect user goals, responsibilities, and pain points.
• Advocate for user needs during cross-functional discussions and decision-making processes.
• Apply UX best practices to ensure consistent experiences and seamless transitions across applications.
• Collaborate closely with internal Customer Experience (CE) development teams and external implementation vendors.
• Leverage SAP knowledge to support user experience design and optimization efforts.

Core UX Responsibilities

• Translate research insights into journey maps, task flows, personas, and design strategies that guide product direction.
• Conduct user research, define persona-specific requirements, perform task analysis, and develop use cases.
• Plan and execute usability testing to validate user experiences and identify opportunities for improvement.
• Partner with business and engineering teams to align on user experience goals and drive adoption.
• Analyze product usage data and user feedback to continuously improve existing experiences.
• Advocate for accessibility and ensure inclusive design principles are incorporated into all solutions.
• Define and document UX patterns, interaction models, and behavioral standards to maintain consistency.
• Perform additional duties as assigned.

Required Skills

• Strong understanding of Human-Centered Design (HCD) principles and usability best practices.
• Experience with user research, journey mapping, persona development, and usability testing.
• Ability to define user flows, interaction patterns, and end-to-end product experiences.
• Excellent communication and collaboration skills with cross-functional teams.
• Strong problem-solving and analytical thinking abilities.
• High attention to detail and commitment to delivering quality user experiences.
• Knowledge of accessibility standards, including WCAG and inclusive design practices.
• Ability to navigate complex, multi-team environments effectively.
• Continuous learner with awareness of current digital and UX trends.

Preferred Qualifications

• Working knowledge of SAP environments and user workflows.
• Experience collaborating with implementation partners and development teams.
• Familiarity with enterprise application design and transformation initiatives.

Education

Required: Bachelor's Degree in Graphic Design, Fine Arts, UX/UI Design, Human-Computer Interaction, Computer Science, or a related field.