Acceptance Testing, Access Control, Adobe InDesign, Application Integration, Artificial Intelligence (AI), Best Practices, Beta Test/Release, CAD (Computer-Aided Design) Software, Channel Support, Communication Skills, Content Development, Content Management Systems (CMS), Continuous Improvement, Cross-Functional, Customer Acquisition, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Document Management, Documentation, Documentation Standards, Drawing Software, Educational Technology, Electrical Wiring, Electricity, Field Trials, Hardware Installation, Identify Issues, Illustrating Ability, Installation Guide, Lift/Move 25 Pounds, Localization, Marketing Communications, Metrics, Microsoft Office, Microsoft Project, Mobile Applications, Multimedia, OEM (Original Equipment Manufacturer), On Site Support, Onboarding, Parking Assistance Automation, Product Development, Product Documentation, Product Engineering, Product Lifecycle, Product Management, Product Support, Product/Service Launch, Project Management Software, Promotional Programs, Publishing Software, Sales, Sales Support, Sales Training, Schematics, Software Development, Software Installation, Support Documentation, System Integration (SI), Technical Drawing, Technical Operations, Technical Recruiting, Technical Sales, Technical Services Management, Technical Support, Technical Writing, Time Management, Usability Engineering, User Documentation, User Interface/Experience (UI/UX), Writing Skills
General Mission
The Product Documentation Specialist serves as the voice of the installer and system integrator throughout the product lifecycle. By combining technical expertise with strong written communication skills, this role translates product complexity into clear documentation, training, and guidance that enable successful product adoption and exceptional customer experiences.
Scope of the Position
The Product Documentation Specialist supports the full product lifecycle, from concept and development through commercialization and ongoing product improvements. This role owns customer facing technical documentation creation and is responsible for translating complex technologies and applications into clear, accurate, and effective documentation, training materials, and instructional content that support successful product adoption and use.
Working closely with Engineering, Product Management, Technical Services, Quality, and Marketing Communications, the position serves as a technical subject matter expert for product operation, installation, and application integration. The role helps ensure products are intuitive, clearly communicated, and supported by consistent documentation, software interfaces, labels, packaging, and training materials.
In addition, the Product Documentation Specialist captures and shares best practices, lessons learned, and application knowledge to improve usability, reduce support burden, and promote successful product adoption.
Key Responsibilities
Technical Documentation Ownership
• Develop and maintain installation manuals, user guides, application notes, quick-start guides, wiring diagrams, troubleshooting guides, technical bulletins, and training materials.
• Ensure technical documentation accurately reflects product functionality throughout the product lifecycle.
• Maintain documentation standards and terminology consistency
• Collaborate with Engineering, Product Management, Technical Services, and Marketing Communications to ensure timely release of customer facing technical content.
• Support localization and translation activities for global product launches.
• Create technical diagrams, screenshots, illustrations, and instructional content that improve product understanding.
Product Experience Support
• Identify usability issues and recommend improvements to hardware, software, installation procedures, and customer workflows.
• Validate that product interfaces, labels, LEDs, app flows, and installation methods are intuitive and consistent.
• Provide input to Product Management and Engineering on opportunities to improve customer experience.
Product Development Support
• Participate in design reviews and project teams from concept through commercialization.
• Collaborate with engineers to understand new features and ensure they are easily understood by end users.
• Support field testing activities and capture lessons learned from real world installations.
• Develop installation best practices and integration recommendations.
• Help ensure products align with intended applications and customer expectations.
Training and Knowledge Transfer
• Support internal product training for sales, technical support, and operations teams.
• Support customer and channel partner training activities.
• Develop application examples, best-practice, and troubleshoot guides.
• Maintain institutional knowledge for installation and integration practices.
Continuous Improvement
• Identify opportunities to improve product usability and installation experience.
• Gather feedback from customers, field testing, technical services, sales, and product management.
• Recommend improvements that reduce support burden and simplify deployment.
• Maintain consistency across products, terminology, and customer interactions.
Technical Competencies
• Strong understanding of how products are installed, configured, and used in real world applications.
• Ability to simplify complex technical concepts for diverse audiences & personas.
• Familiarity with wiring diagrams, electrical schematics, and system integration.
• Ability to troubleshoot and understand customer workflows.
• Strong mechanical and electrical aptitude.
• Customer focused mindset with an emphasis on usability and experience.
• Ability to participate effectively in cross functional product development activities.
Software Skills
• Microsoft Office Suite
• Documentation management platforms (Paligo or equivalent CMS).
• Page layout and publishing software (Adobe InDesign preferred).
• Collaboration, product management, & project management tools (Confluence, Figma, Lokalise, Wrike, Microsoft Project, Miro, or equivalent).
• CAD or drawing software
• Familiarity with mobile applications, sensor configuration software, or connected devices
• Translation and terminology management platforms preferred.
• Multimedia content creation tools for videos, screenshots, diagrams, and tutorials.
Success Metrics to Strive for Include
• Reduction in support calls.
• Reduction in installation errors.
• Improved time-to-install.
• Faster onboarding of new employees and channel partners.
• Positive beta-test feedback.
• Timely completion of launch deliverables.
• Improved usability and consistency across product lines.
• Increased quality and consistency of technical documentation.
• Positive customer and channel partner feedback regarding ease of installation and product understanding.
Requirements
Bachelor's degree or a related discipline preferred.
3+ years of experience in technical writing, technical support, field applications engineering, product management, engineering or related technical roles.
Demonstrated experience creating technical documentation and instructional content (portfolio or writing samples may be requested during he interview process)
Experience with hardware products is preferred.
Experience supporting installers, integrators, OEM customers or channel partners preferred.
Experience with automatic doors, industrial doors, gates, parking systems, access control or related preferred.
Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Americans Disabilities Act (ADA)
The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.
Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/ and https://peaktechnical.com/ca-residents-privacy-rights/
AI Recruiting Disclosure
We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.