Reports to

• Product Innovation Manager

Schedule Type

• B Section
• Hourly, full time temporary, non-exempt on-site

Job Summary

• The Product Innovation Co-op will work closely with all facets of the LightGuide team including leadership, engineering, operations, sales, and marketing with the goal to support high quality customer demonstrations in the LightGuide Innovation Center and to drive the evolution of our flagship LightGuide^TM AR software application portfolio.

Job Responsibilities

• Create, improve, and maintain demonstrations in the LightGuide Innovation Center, including both hardware and software.

• Work with customers, operations, and engineering to beta test versions of LightGuide software.

• Author and record LightGuide workflows to create high quality proof of concept videos for specific customer projects.

• Collaborate with the operations team to draft LightGuide workflows ahead of final installation.

• Assist in the maintenance of LightGuide’s internal hardware database.

• Assist in setting up key customer software platforms in the innovation center to showcase LightGuide working with those platforms.

• Conduct internal, voice of customer, and market research to generate and refine product requirements.

Other Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Competencies

• Strong verbal and written communication skills. 

• Strong organizational skills and attention to detail.

• Strong analytical and problem-solving skills.

• Ability to work well under direction, independently, or with a team.

• Ability to act with integrity, professionalism, and confidentiality.

• Proficient with Microsoft Office Suite or related software.

• Proficient with basic hand tools

Bonus Skills:

• Experience with any kind of programming (LightGuide logic is most similar to VB)

• Experience with mechanical design/CAD

• Experience working in a manufacturing environment at any level

• Experience with databases or data visualization tools (SQL, PowerBI, etc)

• Proficient with Salesforce, CPQ, or Jira

• A knack for presenting or a desire to develop this skill

• Exposure to UI/UX design or an interest in this field

Education and Experience

• Currently enrolled in a bachelor’s degree program in any of the following fields:

• • Industrial / Manufacturing Engineering

• • Computer Engineering

• • Computer Science

• All school levels welcome to apply

• 2+ years’ experience in any professional or service job preferred

• 1+ years’ experience in customer-facing roles preferred

Don't meet every single requirement? At LightGuide, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; reach with hands and arms; stand; talk and hear; walk; sit, climb or balance; stoop, kneel, crouch or crawl; and lift or move up to thirty-five (35) pounds.  Employees are required to use a computer keyboard.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Be able to work on a flexible schedule, when necessary, with potential to flex hours to accommodate customer requirements.  Occasional requirement to work late or during a weekend to accommodate a customer schedule or time zone.   

DEI Statement

LightGuide, Inc. values, promotes, and celebrates Diversity, Equity, and Inclusion (DE&I) and encourages all women, men, minorities, those with a disability, veterans, and LGBTQ+ individuals to apply to our open positions.

Equal Employment Opportunity Statement

LightGuide, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, gender, color, religion, age, national origin, disability status, genetics, protected veteran status, socio-economic status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.