Product Management Technical Writer

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Today's world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of over 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team help protect the EY brand and build client trust.

Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting, and enabling the business through innovative, secure solutions that provide speed to market and business value.

The opportunity

The Technology Assurance, Risk, and Policy (TARP) function safeguards the integrity, resiliency, and security of technology in an ever-evolving digital landscape. We align with industry standards, support innovation, enable policy compliance through effective ownership, assess and minimize technology risks, and improve our technology resilience capabilities. Our primary objectives are to optimize and automate EYs processes by leveraging emerging technology and artificial intelligence, embedding a strong risk and security culture, and rationalizing our services to improve customer satisfaction, deliver added value, and reduce risks.

We offer opportunities to develop new skills and progress your career with support, coaching, and feedback from colleagues around the world. This role provides an opportunity to work with some of the best talent in the industry!

Furthermore, the Technology Enterprise Risk Management (TERM) team aims to establish processes that reflect the value we place on safeguarding our digital environment, while ensuring that these processes are effectively communicated and enforced across all levels of the organization.

Your key responsibilities

In this role, you will guide both the technical and business aspects of TARP software applications, ensuring their successful integration across teams through Agile practices and comprehensive risk management. Your communication skills will be crucial in fostering relationships and advocating for the adoption of internal technology solutions. You will collaborate with the TARP team and stakeholders to refine the application roadmap and prioritize feature backlogs, while partnering with Product Owners to enhance the overall user experience. You will team with key stakeholders to design, establish and operate day to day program and governance structures tracking performance, status and benefit realization across workstreams. You will support a knowledgeable team with experience in planning, controlling and executing complex projects.

You will also be responsible for creating and maintaining documentation for the Technology Enterprise Risk Management function. Documentation includes processes and procedures, trainings, user guides, FAQs, enablement materials, knowledge articles, and other similar artifacts.

Key responsibilities include:

• Ability to clearly articulate program requirements to technical teams and project managers so that solutions and workflows can be designed accordingly to achieve the desired business outcome.
• Effective communication and collaboration with a diverse group of individuals such as Subject Matter Resources (SMRs), business stakeholders, and various teams to gain a comprehensive understanding of the process and documentation requirements.
• Develop high-quality documentation paying attention to detail.
• Produce clear, accurate, and well-organized documentation on complex technical topics and processes.
• Perform periodic reviews of documented content, developing a system of continuous updating of material.
• Communicate complex technical details to audiences of highly variable skill levels.
• Offer innovative insights on the design and implementation of documentation.
• Collaborate with project managers to map out documentation strategies and timelines.
• Author and maintain high-quality documentation that meets or exceeds the agreed document requirements.
• Facilitate sessions to discuss documentation lifecycle: development, revision, and turnover.
• Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of documentation lifecycles.

Skills and attributes for success

• Good writing, presentation, interpersonal, and communication skills.
• A collaborative spirit, effectively working within cross-cultural teams and valuing diverse perspectives.
• Proven competence in managing multiple tasks and setting priorities in a dynamic, fast-paced work environment.
• Flexibility to navigate shifting demands and priorities, embrace change, and consistently display executive presence and confidence.
• Ability to think creatively while accounting for multiple perspectives in any given scenario.
• Ability to work independently and with minimal direct supervision.
• Focused on how to best convey information clearly and concisely.
• Capable of evaluating and analyzing complex information and is passionate about helping people understand technical matters in simplistic ways.
• Strong ability and proficiency writing and communicating with the English language.
• Experience with coordinating tasks and following tasks and projects through completion.
• Strong experience with Microsoft Office, M365 products, Adobe Analytics, and an understanding of emerging AI technologies.
• Ability to design and maintain document templates and document lifecycles.
• Previous experience writing documentation and procedural materials for multiple audiences.

To qualify for the role, you must have

• Degree in Technical Communications, Technical Writing, English or related subject area, or equivalent work experience.
• 1-3 years of experience in product management
• Relevant experience producing documentation, preferably in Information Security and Compliance.
• Experience working in a global virtual environment.
• Strong English language skills are required - written and verbal.
• Good interpersonal, communication and presentation skills.
• Good time management, organizational, and decision-making skills.
• Good judgment and tact.
• Ability to understand and integrate cultural differences and motives and collaborate with cross cultural teams.

Ideally, you'll also have

• Experience in product management with an understanding of policy frameworks like ISO, COBIT, and the unified compliance framework, coupled with substantial knowledge and experience in technology governance, risk, and compliance.
• The ability to create and execute actionable roadmaps efficiently, driving some risk management initiatives.
• An appreciation for the business advantages of robust internal control and risk management beyond compliance requirements, recognizing their value in contexts beyond just SOX, PCI, or other regulatory frameworks.
• General knowledge of Project Management methodology.
• Experience with Microsoft Office, M365 products such as SharePoint, including development and maintenance of SharePoint sites.

What we look for

We're looking for someone who can collaborate globally with different regions and cultures. Problem-solves, thinks creatively and has an open mind to new insights. Focus on customer service and building positive relationships with colleagues both across teams and globally. A highly motivated, diligent, and driven individual who seeks development and improvement opportunities and deliver quality services.

What we offer you

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:

• New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices - $91,700 to $151,200

• Bay Area California offices - $95,500 to $157,500

• All other offices locations in the US, including Sacramento - $76,400 to $138,600

• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

• Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

• To make the most of your application experience, please limit yourself to two applications within a six-month period.
• EY accepts applications for this position on an on-going basis.
• For those living in California, please click here for additional information.
• At EY, our values set the foundation for how we work and the behaviors we expect of our people. Any misrepresentation or falsification of information or lack of integrity at any point in the recruiting process may result in withdrawal of your candidacy, revocation of an offer or immediate termination of employment.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.