Product Management Transformation SME

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:
CACI seeks an experienced Product Management Transformation SME for a key leadership role supporting the United States Secret Service (USSS) contract within the Department of Homeland Security. This position enhances national security by leading the design, adoption, and institutionalization of modern product management practices, governance, and decision frameworks across the agency's OCIO product ecosystem.

You will bridge private-sector product discipline with federal governance, acquisition, and oversight—helping USSS shift from traditional project management toward outcome-based, user-centered, iterative product delivery aligned to mission needs. As a trusted advisor to agency leadership, program managers, and delivery teams, you'll transform how the agency defines, funds, builds, governs, and measures digital products and services.

This role combines hands-on product management (coaching Product Owners, shaping roadmaps, running discovery) with organizational change leadership (capability building, governance redesign, cultural adoption of agile/product operating models). Working with CIO leadership, division chiefs, mission stakeholders, acquisition teams, and delivery teams, you'll drive mission-critical transformation aligned with the 21st Century IDEA Act, OMB agile guidance, and agency IT modernization strategies.
 

Note: Primarily remote with possible regular onsite presence in Washington, D.C. Candidates within driving distance of D.C. encouraged to apply.

Responsibilities:
Strategic & Advisory-
Lead product portfolio planning, roadmap development, prioritization, stakeholder alignment, and performance management across the OCIO ecosystem
Advise agency executives and program leadership on product management strategy, organizational design, and transformation sequencing
Develop and communicate product vision and transformation roadmap aligned with mission priorities and statutory/regulatory requirements
Identify and mitigate organizational, cultural, and procedural barriers to product-centric delivery
Serve as liaison between technical teams, business owners, acquisition staff, and agency leadership

Product Governance & Operating Model-

• Establish and mature product management practices, governance structures, lifecycle stages, and decision frameworks aligned with mission needs and measurable outcomes
• Assess current maturity and design target-state product management operating model tailored to agency mission, governance, and workforce
• Adapt planning, funding, procurement, and oversight processes (PPBE, IT investment review, Agile/DevSecOps SDLC) to support iterative product delivery
• Ensure alignment with federal frameworks: 21st Century IDEA Act, Section 508, NIST/RMF security, and enterprise architecture standards
  

Product Management Execution-

• Define and maintain product vision, strategy, performance goals, and roadmaps; develop Product Management Framework & Playbook, Portfolio & Roadmap, and standardized templates
• Support product discovery, user research, requirements development, backlog management, prioritization, and performance measurement
• Conduct user research, develop user stories, define acceptance criteria ensuring measurable improvements to mission outcomes
• Partner with UX/design, engineering, data, and cybersecurity leads to balance user value, technical feasibility, and compliance/security
• Oversee product backlogs, coordinate agile planning cycles, and facilitate cross-team collaboration

Metrics, Reporting & Performance Management-

• Establish product KPIs, dashboards tracking adoption, usability, performance, and value delivery (OKRs, customer experience measures)
• Produce periodic status reports, executive briefings, and transformation scorecards
• Monitor delivery team health, velocity, and outcomes; recommend course corrections
• Manage risks and issues; maintain Risk & Issue Register and develop Product Transition Plans

Capability Building & Transformation-

• Coach government product owners, program managers, and IT staff in product management, agile delivery, and user-centered design
• Design and deliver training, workshops, and coaching programs; develop Government Product Owner Training Package
• Establish communities of practice, playbooks, templates, and standard operating procedures
• Mentor government staff, building internal talent to sustain the operating model
  Support workforce design activities (roles, career paths, competency models)

Change Management & Continuous Improvement-

• Execute transformation change management plan including stakeholder engagement, communications, training, and adoption metrics
• Maintain Stakeholder Engagement Plan ensuring alignment with CIO leadership, division chiefs, mission operators, acquisition staff, and technical teams
• Facilitate retrospectives and continuous improvement cycles; implement post-launch reviews and lessons learned
• Coordinate product management initiatives, schedules, dependencies, risks, and milestones

Qualifications:
Required: 

• Bachelor's degree + 15 years in product management, digital services delivery, or technology consulting (equivalencies: 21 years no degree, AA + 17 years, MA + 12 years)
• Minimum 3–5 years supporting federal government clients
• Ability to obtain Public Trust clearance
• Demonstrated experience leading organizational/digital transformation in federal, state, or large public-sector agencies
• Proven track record managing/coaching cross-functional agile product teams
• Deep knowledge of product management: vision/strategy, discovery, roadmapping, backlog management, outcome-based metrics
• Strong understanding of agile/lean frameworks (Scrum, Kanban, SAFe) and DevSecOps practices
• Familiarity with federal IT governance, acquisition processes, OMB guidance, IT investment reviews, and budget cycle (PPBE, CPIC)
• Working knowledge of human-centered design and user research
• Excellent facilitation, coaching, and stakeholder management skills; experience advising senior government executives
• Strong communication skills including executive-level briefings and reports
• Core competencies: strategic thinking, stakeholder influence, adaptive delivery, servant leadership, data-informed decision-making, change resilience

Desired: 

• Federal IT transformation experience (DHS, law enforcement, or national security agencies) ​
• Master's degree in business, public administration, computer science, human-centered design, or related field
• Certifications: CSPO, SAFe POPM, Pragmatic Marketing, SAFe SPC/SA, PMP, PgMP, Agile, Prosci Change Management, FAC-P/PM
• Enterprise architecture frameworks experience (TOGAF, Zachman)
• ServiceNow platform or IT service management portfolio experience
• Knowledge of Section 508, NIST/RMF, and federal compliance standards
• Training program development experience

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What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: