Product Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Product Manager

Job Title: Information Technology BA IV

Agency: Health & Human Services Comm

Department: MMIS Staff APD Internal 90/10

Posting Number: 17289

Closing Date: 06/05/2026

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Range: $7,015.16 - $7,167.00

Pay Frequency: Monthly

Salary Group: TEXAS-B-27

Shift: Day

Additional Shift:

Telework:

Travel:

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

Other Locations:

MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM

IT,Z Prefix

Must be willing to work onsite at an Austin, TX HHS office three (3), or more, days per week.

The Product Manager leads the development and evolution of product vision and roadmaps for Medicaid and CHIP IT initiatives, ensuring alignment with agency priorities and enterprise technology standards.

This role provides strategic guidance on system capabilities and policy interpretation, and business analysis working closely with business stakeholders and IT vendors to ensure solutions meet program objectives and contractual requirements.

The Product Manager is accountable for establishing and maintaining program-level roadmaps and overseeing the development and refinement of product backlogs. This includes driving alignment across stakeholders, supporting continuous discovery, and ensuring readiness for quarterly planning activities.

The Product Manager collaborates with product leadership and delivery teams to define solution direction, validate approaches, and ensure that backlog priorities reflect business needs and strategic outcomes. The role reviews complex deliverables, provides actionable feedback, and ensures consistency and quality across products.

The Product Manager also prepares and delivers clear communications and reporting on roadmap progress and priorities to stakeholders, including executive leadership.

This position operates with minimal supervision and requires strong strategic thinking, leadership, and independent judgment.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

1. Collaborates and facilitates delivery activities to support the PI objectives, to include coordination with all appropriate HHSC stakeholders. This includes planning, tracking, and supporting all Sprint ceremonies, identification, facilitation, and coordination with impacted stakeholders and other IT teams or vendors, risk/issue identification, Feature Decomposition and Model Storm, engage in prototype conversation and implementation of MVP, and cross-team coordination. [50%]

2. Analyzes, documents and reports on the IT component of product backlogs with emphasis on quality delivery. This includes documentation of risk factors, dependencies, enablers and monitoring of the associated mitigation strategies. Provides status updates on the delivery activities and responds to questions from management. [25%]

3. Coordinates with Agile delivery teams to provide necessary input to help refine stories as necessary, to provide technical feedback, to include necessary impacted stakeholders, to coordinate with other enabler teams, and facilitate requests of other IT application or infrastructure teams. [25%]

Knowledge, Skills and Abilities (KSAs):

• Advanced knowledge of multiple computer-based systems, information technology management, and systems development methodologies including programming languages, systems analysis, and system testing.
• Knowledge of computer hardware and software
• Knowledge of computer operating systems
• Knowledge of the capabilities and limitations of computer systems and of the techniques used in automated systems
• Knowledge of Medicaid and/or CHIP Program and Policy.
• Knowledge of product backlog management
• Skill in Agile Methodology
• Skill in ensuring systems meet business requirements
• Skill in coordinating and solving problems
• Skill in communicating effectively both verbally and in writing with technical and non-technical staff
• Skill in stakeholder engagement
• Skill in reviewing technical requirements and ensuring vendor is using best practices and technology
• Skill in Product Management
• Ability to perform Problem solving using various techniques and approaches

Registrations, Licensure Requirements or Certifications:

Scaled Agile Framework (SAFe) Product Owner Product Manager (POPM) Certification preferred

Initial Screening Criteria:

• Experience working with Texas Medicaid/CHIP programs required.
• Four (4) or more years of experience is required in the areas of customer relationship, product management, product development, product ownership, project management, leading technical initiatives, systems analysis, business analysis, policy analysis, program support, business process analysis, or legislative bill analysis.
• A minimum of 2 years equivalent (60 credit hours) from an accredited college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or another business or IT related field is preferred. Work experience in business, communications, computer science, computer information systems, management information systems, or another business or IT related field can be substituted for education on a year-for-year basis.
• Prior experience working with external vendors preferred.
• Prior experience with Agile principles preferred.

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

• Selected candidates must be legally authorized to work in the U.S. without sponsorship.
• Selected candidate must be willing to work from an HHS office located in Austin, designated by the hiring manager.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.