Product Manager

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.

Job Profile:

Job Description Summary:

We are committed to providing a competitive and equitable total rewards package. The compensation for this role is designed to attract, retain, and motivate top talent.

The expected base salary range for this position is $100,000 to $130,000 annually

Job Description:

Why Rate is the BEST Place to Work

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.

What Makes Our Team Awesome

We are a gritty group of passionate technologists on a mission to dominate the mortgage world!

The Information Technology Team within Rate passionately and consistently puts our customers first. We are building the latest technology to help create the best mortgage experience on the planet and get your mortgage, your way, anytime, anywhere. Whether that is improving our digital mortgage platform, automating loan coordination and underwriting processes, or building out the latest marketing and customer engagement platform, we’re doing it all. We build high-performing, self-organized, cross-functional agile teams that operate with minimal hierarchy. Information Technology team members hold themselves and others accountable and live and breathe the tenets of autonomy, mastery, and purpose.

What’s the Role?

We are looking for a highly motivated Senior Product Manager to lead the transformation of the mortgage operations experience through automation, workflow optimization, and technology innovation. This role will be responsible for defining product strategy, roadmap priorities, and detailed requirements that dramatically improve how loans move through the mortgage lifecycle.

 Our vision is to create a mortgage experience where:

• Customers are proactively informed and rarely need to ask for updates.
• Loan Officers have intuitive tools that enable them to work effectively from anywhere without being tied to a desk.
• Operations teams leverage automation, intelligent workflows, and streamlined processes to reduce manual effort, improve quality, and accelerate loan fulfillment.
• This particular role will focus primarily on the third pillar: modernizing and automating mortgage operations to drive efficiency, scalability, and exceptional loan quality.
• The ideal candidate combines deep mortgage domain expertise with strong product management skills and a passion for solving complex operational challenges. Experience with Encompass and mortgage fulfillment processes is strongly preferred.

Responsibilities

Product Strategy & Roadmap

• Define and own the roadmap for mortgage operations automation and process optimization.
• Identify opportunities to reduce manual effort throughout the loan lifecycle, from application through closing.
• Partner with business leaders to establish product priorities aligned to operational efficiency, quality, customer experience, and growth objectives.
• Develop business cases and success metrics for product investments.

Product Discovery & Requirements

• Work closely with Operations, Processing, Underwriting, Closing, Secondary Marketing, Compliance, and Technology teams to identify pain points and opportunities.
• Translate business challenges into clear product requirements, user stories, workflows, and acceptance criteria.
• Map and optimize end-to-end mortgage processes to eliminate friction and unnecessary manual touchpoints.
• Define solutions that improve automation rates, cycle times, productivity, and loan quality.

Execution & Delivery

• Partner with engineering and technology teams to deliver products and enhancements that drive measurable business impact.
• Prioritize features and enhancements based on customer value, operational efficiency, risk reduction, and strategic alignment.
• Lead backlog refinement, roadmap planning, and sprint-level prioritization activities.
• Ensure solutions are scalable, compliant, and aligned with operational best practices.

Qualifications

• Deep understanding of the mortgage loan lifecycle including origination, processing, underwriting, closing, and post-closing operations.
• Strong experience identifying opportunities for operational automation and workflow optimization.
• Background in mortgage operations, fulfillment, underwriting, processing, or loan manufacturing.
• Exceptional analytical, problem-solving, and communication skills.
• Proven ability to influence cross-functional stakeholders and drive organizational change.
• Bachelor's degree or equivalent experience.

Other Useful Details

Employee Type: Full-Time

Pay Range: annual pay + bonus and/or commissions

Location: Remote

Rate Companies is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other any other protected characteristic. #LI-Remote

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits;  well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources). 

Please click this link to learn more about our benefit offerings for Washington State: https://www.rate.com/careers/open-positions/disclosures

Additional Job Description Summary:

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).

Please click this link to learn more about our benefit offerings for Washington State: Benefit Offerings for Washington State