Product Support Specialist - Capital MedlineProduct Support Specialist - CapitalChicago, IL$23.25–$33.75 / hourKnowledge / Skills / Abilities: Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.
Product Support Regulatory Affairs Specialist MedlineProduct Support Regulatory Affairs SpecialistNorthfield, IL$23.25–$33.75 / hourAt least one year of customer service and product research experience with an ability to manage workloads that allow for product-specific analytics to occur for departmental process improvement(s). Analyze manufacturer websites and other medical databases to research regulatory requirements for newly created items to ensure Medline databases are accurate and complete.
Product Support Specialist - Relocate to Warroad, MN MarvinProduct Support Specialist - Relocate to Warroad, MNChicago, IL$22–$26 / hourWith operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Marvin offers an extensive relocation benefit package that included the movement of your household goods, temporary housing, and much more - in addition to relocation counselor to assist you throughout the entire journey.
Senior Product Recall Specialist MedlineSenior Product Recall SpecialistMundelein, IL$23.25–$33.75 / hourUnder limited supervision, the Senior Recall Specialist leads and oversees complex product recall activities, serving as a subject matter expert for both sub recall and company initiated recall notifications in accordance with internal procedures and applicable FDA regulations. The Senior Recall Specialist serves as a primary liaison between the company and the FDA district office, supports continuous improvement initiatives, and ensures consistent, compliant execution of recall processes across the organization.
NewSpec Product Recall MedlineSpec Product RecallMundelein, IL$21.75–$31.50 / hourUnder general supervision, the Recall Specialist supports product recall activities by assisting customers, sales representatives, and divisional Quality Engineering personnel with product recall–related inquiries via phone and email, as well as coordinating the handling of recalled product returns. Strong attention to detail and organizational skills to accurately track returned products, issue documentation (e.g., return labels, RGAs, credits), and maintain complete recall records.
Senior Product Specialist, ePCR & Fire Software SarnovaSenior Product Specialist, ePCR & Fire SoftwareChicago, ILThis role serves as a key operational partner to Product Management, Development, QA, and Support teams by maintaining product documentation, coordinating release readiness activities, tracking deliverables, and ensuring customer-facing communications remain accurate and current. The role helps maintain alignment across teams throughout the software development lifecycle while supporting product adoption through knowledge management, customer documentation, and training resources.
Treasury Product Manager I Bank Of America Merrill LynchTreasury Product Manager IChicago, ILWe are looking for highly motivated, self-starters who can advocate for our clients in providing liquidity management, payments and receipts, trade and supply chain finance, FX and commercial card services, by complementing high tech with a personalized touch. This role will manage metrics, roadmap, routines, liaison on escalations, invoicing, contracts, articulate priorities of fintech, manager internal risk items for B2B team inclusive of managing Single Process Inventory and GPS Risk Documentation.
Product Support Manager, Shopping Product Support Excellence Google LLCProduct Support Manager, Shopping Product Support ExcellenceChicago, ILIn this role, you will bridge the gap between billions of everyday shoppers and internal engineering teams, leveraging operational systems, active feedback loops, and cross-functional partnerships to make online journeys more intuitive, helpful, and reliable. Partner cross-functionally with Product Manager, Engineering, Program Manager, User Experience Research, Trust and Safety, and Content teams to integrate the shopper into every stage of the product development lifecycle.
Product Support Specialist RundooProduct Support SpecialistChicago, Illinois$13,000–$14,000 / yearYou'll help independent hardware and paint store owners solve problems across our full ERP platform—from POS transaction issues to inventory sync problems, accounting reconciliation, and user training questions. You'll report to Claire, Manager, Client Success, and collaborate closely with our Client Success and Engineering teams to ensure client needs are met and product improvements are identified.
Product Support Specialist NextpointProduct Support SpecialistChicago, IllinoisNextpoint builds transformative software and services for the legal industry, making eDiscovery, case management, and litigation prep simple, fluid, and affordable for law firms of all sizes. Hybrid (2 to 3 days/week onsite) Reports to: Director of Training and Support Salary Range: $60,000-$65,000/year plus $5,000 annual bonus ($65,000-$70,000 OTE) .
Product Support Specialist FyxerProduct Support SpecialistChicago, IllinoisRemoteYou'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.
Geospatial Product Support Seiler Instrument & Manufacturing Co IncGeospatial Product SupportItasca, ILResponsibilities include: As a Geospatial Product Support Specialist, you'll play a pivotal role in supporting our clients and advancing geospatial solutions: Deliver expert technical support and training for Trimble geospatial products, including: This position includes paid travel to premier events like Trimble Dimensions in Las Vegas, offering exclusive learning opportunities to expand your expertise and network with top professionals in the field.
Product Support Specialist Stripe, Inc.Product Support SpecialistChicago, ILYour work will focus on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with Stripe's key metrics, such as Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA). This role goes beyond basic troubleshooting-it's about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality.
NewProduct Support Specialist BoxProduct Support SpecialistChicago, IllinoisFull timeCollaborate directly with internal teams such as Customer Success Managers, Software Engineers, Implementation Consultants, Solutions Engineers, Security Operations, Release Management, and Product Managers to optimize our service. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more.
Building Products Customer Support Specialist Zurn Elkay Water Solutions CorpBuilding Products Customer Support SpecialistDowners Grove, ILWorking within a team environment, the CSR is responsible for: producing layout drawings based on construction drawings & specifications using the company's' in house software, quoting & ordering projects, order management via JD Edwards ERP, managing customer accounts and promptly & effectively responding to inquiries & responding to & trouble-shooting product specific technical questions. Provides effective customer and technical support; responds to calls and emails, meeting set Service Level Agreements to our sales agents and distributors; troubleshoots to resolve quality concerns for a wide range of products.
Director of Product Support CarefeedDirector of Product SupportChicago, ILOwn the support workflow end to end inbox workflows, routing, macros, help center content, AI-assisted resolution - and partner with Implementation and Customer Success on clean handoffs into steady-state support. Experience inside or directly alongside an engineering organization - including incident response and on-call - with hands-on use of a support platform (Intercom, Zendesk), an issue tracker (Jira), and a BI tool (Metabase or comparable).
AMS Product Support Apprentice G&W Electric CoAMS Product Support ApprenticeRomeoville, ILThe purpose of the apprentice program is to provide an opportunity for selected applicants to combine work experience, on-the-job training, and classroom instruction to learn the skills required to support customers after product delivery and provide G&W with a skilled employee. The Committee will meet monthly to ensure program objectives are being met; they will meet quarterly to assess progress and confirm the following quarter's activities; the competency assessments of the apprentice will also be discussed.
Product Support, Advocate Medallia IncProduct Support, AdvocateIL$62,000–$82,000 / yearTechnical Support Advocates are responsible for providing advanced frontline technical support to Medallia admins, clients and partners, solving complex technical challenges, and contributing to continuous improvement initiatives across our global support team. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
Director of Product Support, Power Systems Altorfer CATDirector of Product Support, Power SystemsAddison, Illinois$110,000–$175,000 / yearFull timeTypical work schedule is Mon-Fri, weekend work as needed Overview: The Director of Product Support is responsible for the overall strategy, leadership, and financial performance of all service, parts, and product support sales and marketing operations within the Power Systems Division. The Director oversees product support operations for electric power generation equipment, industrial engines, marine engines, and on-highway trucks, with responsibility for delivering exceptional customer support, operational efficiency, service quality, and profitable growth.
Product Support Engineer FormicProduct Support EngineerJoliet, ILRemote$42–$49 / hourBased on the nature of product support engineering work - which consistently runs approximately 50+ hours per week - total annualized earnings typically range from $120,000 - $140,000 , depending on experience, hourly rate, and actual hours worked. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment.