NewSenior Specialist - New Product Launch CovistaSenior Specialist - New Product LaunchChicago, IL$53,520.90–$96,736.53 / yearThe role is responsible for shepherding and delivering the marketing elements of each launch alongside product-area owners (Category Marketers and Product Managers), according to the positioning, messaging, and audience provided them. Leads playbook kickoff for each approved launch, following business case and board approval, and manages end-to-end process execution — pages, channels, and operational logistics — in concert with the product-area owner.
Product Support Specialist RundooProduct Support SpecialistChicago, IllinoisYou'll help independent hardware and paint store owners solve problems across our full ERP platform—from POS transaction issues to inventory sync problems, accounting reconciliation, and user training questions. You'll report to Claire, Manager, Client Success, and collaborate closely with our Client Success and Engineering teams to ensure client needs are met and product improvements are identified.
Product Support Specialist ITWProduct Support SpecialistCarol Stream, IllinoisAs the Product Support Specialist, you will lead technical training development and deployment to internal staff and customers, resolve escalated technical issues, inform new product development, share knowledge across inspection technologies and maximize the performance capability of our inspection systems. Understand latest product trends and technologies, how our products compare against the competition clearly identifying our strengths and gaps and use this knowledge to support the commercial teams.
Product Support Specialist I - Smart Maintenance AppFolio IncProduct Support Specialist I - Smart MaintenanceChicago, IL$19.30–$20.75 / hourThis is a customer-facing position focused on live voice and digital queues and requires a balance of communication savvy, service mindset, and problem-solving ability. You'll use your expertise to clarify complex or unclear requests-often by reaching out directly to residents for additional details or connecting with vendors to ensure timely and accurate service.
Product Support Specialist NextpointProduct Support SpecialistChicago, IllinoisNextpoint builds transformative software and services for the legal industry, making eDiscovery, case management, and litigation prep simple, fluid, and affordable for law firms of all sizes. Our secure, cloud based platform lets teams start document review in minutes, backed by powerful analytics, an intuitive interface, and best in class security at every point.
Product Support Specialist Cooley LLPProduct Support SpecialistChicago, IL$93,000–$135,000 / yearWe offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. 4+ years direct applicable experience (e.g., engaging with end-users to provide support of online services, including troubleshooting, and capturing any feedback and observations about end-user behaviors that might inform future product development or support documentation and processes).
Geospatial Product Support Seiler Instrument & Manufacturing Co IncGeospatial Product SupportItasca, ILResponsibilities include: As a Geospatial Product Support Specialist, you'll play a pivotal role in supporting our clients and advancing geospatial solutions: Deliver expert technical support and training for Trimble geospatial products, including: This position includes paid travel to premier events like Trimble Dimensions in Las Vegas, offering exclusive learning opportunities to expand your expertise and network with top professionals in the field.
Product Support Specialist Illinois Tool WorksProduct Support SpecialistCarol Stream, ILJob Description: Overview: As the Product Support Specialist, you will lead technical training development and deployment to internal staff and customers, resolve escalated technical issues, inform new product development, share knowledge across inspection technologies and maximize the performance capability of our inspection systems. Understand latest product trends and technologies, how our products compare against the competition clearly identifying our strengths and gaps and use this knowledge to support the commercial teams.
NewProduct Support Specialist StripeProduct Support SpecialistChicago, ILYour work will focus on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with Stripe's key metrics, such as Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA). This role goes beyond basic troubleshooting—it's about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality.
NewProduct Support Specialist Stripe IncProduct Support SpecialistChicago, ILYour work will focus on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with Stripes key metrics, such as Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA). This role goes beyond basic troubleshooting-its about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality.
Product & Agricultural Technical Support Specialist Ingersoll Rand IncProduct & Agricultural Technical Support SpecialistChicago, ILCustomers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Avec plus de 30 ans d'expérience combinée en agriculture et en développement informatique, MAXIMUS, une entreprise d'INGERSOLL RAND, conçoit des solutions innovantes à la pointe de la technologie.
Building Products Customer Support Specialist Zurn Elkay Water Solutions CorpBuilding Products Customer Support SpecialistDowners Grove, ILWorking within a team environment, the CSR is responsible for: producing layout drawings based on construction drawings & specifications using the company's' in house software, quoting & ordering projects, order management via JD Edwards ERP, managing customer accounts and promptly & effectively responding to inquiries & responding to & trouble-shooting product specific technical questions. Provides effective customer and technical support; responds to calls and emails, meeting set Service Level Agreements to our sales agents and distributors; troubleshoots to resolve quality concerns for a wide range of products.
Product Support Engineer Cooley LLPProduct Support EngineerChicago, IL$120,000–$175,000 / year4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer) - Senior level candidates considered with 5+ years' experience with proven ability to operate at an elevated level in terms of scope of responsibility, judgement and autonomy. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.
NewAMS Product Support Apprentice G&W Electric CoAMS Product Support ApprenticeRomeoville, ILThe purpose of the apprentice program is to provide an opportunity for selected applicants to combine work experience, on-the-job training, and classroom instruction to learn the skills required to support customers after product delivery and provide G&W with a skilled employee. The Committee will meet monthly to ensure program objectives are being met; they will meet quarterly to assess progress and confirm the following quarter's activities; the competency assessments of the apprentice will also be discussed.
Director of Product Support CarefeedDirector of Product SupportChicago, IllinoisOwn the support workflow end to end inbox workflows, routing, macros, help center content, AI-assisted resolution — and partner with Implementation and Customer Success on clean handoffs into steady-state support. Experience inside or directly alongside an engineering organization — including incident response and on-call — with hands-on use of a support platform (Intercom, Zendesk), an issue tracker (Jira), and a BI tool (Metabase or comparable).
Director of Product Support, Power Systems Altorfer CATDirector of Product Support, Power SystemsAddison, Illinois$110,000–$175,000 / yearFull timeTypical work schedule is Mon-Fri, weekend work as needed Overview: The Director of Product Support is responsible for the overall strategy, leadership, and financial performance of all service, parts, and product support sales and marketing operations within the Power Systems Division. The Director oversees product support operations for electric power generation equipment, industrial engines, marine engines, and on-highway trucks, with responsibility for delivering exceptional customer support, operational efficiency, service quality, and profitable growth.
Product Support, Advocate Medallia IncProduct Support, AdvocateIL$62,000–$82,000 / yearTechnical Support Advocates are responsible for providing advanced frontline technical support to Medallia admins, clients and partners, solving complex technical challenges, and contributing to continuous improvement initiatives across our global support team. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
Product Support Engineer FormicProduct Support EngineerJoliet, ILBy removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment. You will be the connective tissue that brings product expertise and support knowledge to the broader Fleet Operations org and the Field Service Engineering team specifically.
Product Support Engineer Formic Technologies, Inc.Product Support EngineerChicago, ILBy removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment. You will be the connective tissue that brings product expertise and support knowledge to the broader Fleet Operations org and the Field Service Engineering team specifically.
Product & Aftermarket Support Development Associate- Chicago, IL KomatsuProduct & Aftermarket Support Development Associate- Chicago, ILChicago, IL$59,400–$74,200 / yearThe individual will be immersed in an intense, highly structured learning environment where the candidate can assimilate to the Komatsu culture and make an important contribution during a targeted thirty-six (36) month rotation program (management has discretion to shorten or lengthen the rotation program). During the rotation, the candidate may have to relocate to one of our manufacturing plants for a short period of time and/or distributors located within the US in order to gain exposure from the critical areas of our business, with a focus on vendor recovery.