Strong Analysis: Core focus is evaluating and improving the customer onboarding process. Automation has added complexity, so process improvement experience is critical.
Product Management: Strong product and process management background required. This is a manager-level role (equivalent to Mastercard Level 6) with no direct reports.
Process Improvement: Gather stakeholder feedback, identify enhancements, streamline onboarding processes across 20+ departments, and lead customer migration from a legacy system to the new onboarding tool.
Team Structure: 2 resources in O'Fallon and 1 resource in Pune, India.
UI/UX Exposure: Not expected to create wireframes or prototypes from scratch, but should be able to provide input and feedback. Experience with customer-facing tools is a plus.
Experience: 5+ years required.
Nice to Have: Experience writing business requirements (BRDs), functional requirements (FRs), and user stories.
Numbers & Facts
Location
O Fallon, MO
Skills
Analysis Skillsunmatched
Automationunmatched
Customer Relationsunmatched
Onboardingunmatched
Process Developmentunmatched
Process Improvementunmatched
Process Managementunmatched
Product Managementunmatched
Prototypingunmatched
System Migrationunmatched
User Interface/Experience (UI/UX)unmatched
Wireframesunmatched
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