Product Manager, Digital Client Experiences

Company
Braintrust is a global talent network that connects top independent professionals with leading companies for high-quality, flexible work. We help organizations hire skilled talent faster while giving professionals access to vetted opportunities with innovative teams.

Job description

US only

We're looking for a Product Manager, Digital Client Experiences. This role will be responsible for supporting delivery of best-in-class experiences and solutions across our client facing digital channel. 

Enterprise Role Overview:

• Works closely with business partners to create new e-commerce solutions, partnering with senior product managers to deliver complex programs & initiatives  
• May at times Independently initiate and/or lead digital initiatives or research projects 
• Will be on point for supporting day to day process management tasks, such as consolidating and analyzing page level feedback, monthly complaint monitoring, page reviews, and annual marketing approvals. 
• In some cases, project work will require the role to deliver prioritized epics, execute the technical enhancements from requirements to testing, and perform ongoing maintenance on digital features. 
• Investigate production issues related to Bank of America products and assist in identifying solutions.
• Will also identify and propose solutions to help mitigate risk to both our clients and the firm as a result of our push to drive digital adoption.

The candidate:

• Has a passion for digital client experience and working on client facing digital products in highly regulated industries. 
• Thinks about what is coming next and have a vision for where we need to go.  
• Excels in a fast-paced environment independently by earning respect of partners.
• Enjoys and finds success driving consensus across functional teams (technology, UX, legal, risk, compliance, client facing channels, marketing, and product).
• Has the unique ability to get into the details and work through challenging problems, but able to communicate across the organization at varying levels regarding your product.

Qualifications

Required Skills: "MUST" have these skills to be minimally qualified.

• Two of the 3
• • 5+ years as Product Owner, Business/Systems Analyst, or Project Manager 
  • 5+ years web or mobile e-commerce design experience and a strong understanding of design principles
  • 5+ years of experience in financial services, esp. investment/wealth management
• Strong project management experience delivering large and highly complex projects
• Strong knowledge and understanding of Agile SDLC practices, including use of Jira, as a digital product owner
• Excellent quantitative, qualitative, and critical problem-solving skills
• Excellent organizational and communication skills 
• Excellent computer skills, including the use of PowerPoint, Excel, and Microsoft Word
• BS or BA required

Desired Skills:

• Strong understanding of competitive landscape as it relates to Digital Banking & Investments
• SAFe Agile PM/PO certifications
• Strong knowledge of banking & investment products offered by Bank of America (e.g., deposits, lending, wealth management, retirement, etc.)