Overview
GDC IT Solutions is currently seeking an experienced Product Manager to support the Pennsylvania Public Utility Commission (PA PUC) in a hybrid capacity, with 2 days on-site per week at a Pennsylvania office, including Wednesdays, and 3 days available to work remotely.
As a Product Manager, you will lead the three-year modernization initiative for the CAI application, which is critical to resolving public complaints involving utility companies, while partnering with business stakeholders, technical teams, architects, and vendors to deliver a modernized solution aligned with Commonwealth standards and business needs.
Responsibilities
Responsibilities
- Own the product vision, strategy, and roadmap for the CAI application modernization initiative.
- Lead the planning and delivery of a large-scale public-sector application modernization effort.
- Serve as the primary liaison between business stakeholders and the technical delivery team.
- Elicit, document, prioritize, and manage business and functional user stories from diverse stakeholders across the Commission.
- Translate business needs into clear user stories, acceptance criteria, and actionable product backlog items.
- Prioritize features and technical work based on business value, risk, dependencies, and strategic goals.
- Collaborate with solution architects, developers, UX/UI designers, and vendors to define modern technical approaches, including platform, architecture, and integration decisions.
- Oversee and support testing and implementation activities, including large-scale data conversions.
- Facilitate Agile/Scrum ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives, as needed.
- Define success metrics and KPIs for the modernized CAI application and track progress against established goals.
- Identify risks, dependencies, and impediments and drive their resolution.
- Ensure the product aligns with Commonwealth and PA PUC standards for security, accessibility, data privacy, and compliance.
- Support change management, user adoption, and training efforts related to the modernized solution.
- Provide regular status updates, recommendations, and project insights to IT leadership and business sponsors.
Minimum Qualifications
Minimum Qualifications
- 5+ years of experience as a Product Manager leading large-scale, $10M public-sector modernization efforts.
- Demonstrated experience modernizing legacy applications or leading digital transformation initiatives.
- Strong experience gathering user stories from diverse business stakeholders and translating them into actionable product backlogs.
- Experience overseeing and testing large-scale data conversions.
- Working knowledge of Agile/Scrum methodologies and tools such as Azure DevOps, Jira, or similar platforms.
- Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
- Strong organizational and prioritization skills, with the ability to manage competing demands.
Preferred Experience
- Experience with enterprise application modernization, including migrating legacy platforms to modern architectures.
- Experience with the Microsoft technology stack, cloud platforms such as Azure, or content management systems.
- Experience with process improvement and business process reengineering.
- Knowledge of accessibility standards, including WCAG 2.1, and public-sector compliance requirements.
- Previous experience working with Commonwealth of Pennsylvania agencies or similar public-sector organizations.
- Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent experience.
- YAFOS certification.
GDC IT Solutions (GDC) is a full-service Information Technology (IT) company providing solutions that empower businesses to increase employee productivity, maximize investments, and improve operational efficiencies. With experienced and certified professionals, we deliver services in the areas of application development, data center, 24/7 multilingual service desk, desktop lifecycle management, project management, business process consulting, and IT staff augmentation.
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