Product Manager

Overview:

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

 

Responsibilities:

The Product Manager supports the customer experience as part of the Vendor Management team
and is responsible for the overall strategy of their assigned product categories throughout the
product’s life cycle. They monitor the current market and evolving customer needs to provide
insights and recommendations related to products, pricing, promotions, and placement. The
Product Manager researches new product options in the category to drive sales and achieve goals.
This individual works closely with their team, external vendor partners and internal stakeholders
including Sales, Marketing, Pricing, and Inventory Management to develop a comprehensive life
cycle plan for products in their space.

Essential Job Function

1. Plans and manages the product life cycle for the assigned categories including product identification,
placement, pricing, and promotion.
2. Manages, cultivates and maintains relationships with external vendors. This includes researching to
identify the best products and pricing available. Collaborates with Johnstone Supply corporate
Product Managers on vendor initiatives and associated product promotions
3. Analyzes and defines assigned product segment market for purposes of developing a marketing plan.
Considers total market size, company market share, competitor market share and trends within the
market. Keeps abreast of market influencers.
4. Creates marketing and sales initiatives that support Johnstone Supply's business objectives. 
Evaluates marketing and sales initiatives objectively from a market and financial standpoint.
Develops programs, promotions, vendor class training, and other advertising means in support of
launching products in the marketplace. Communicates with Sales and Marketing teams
and branch management when implementing promotions, programs, and product rollouts.
5. Works with Purchasing Department to recommend “in-stock” levels. Works in product data files to
ensure accuracy.
6. Partners with and prompts discussions with Vendors to identify partnership goals and methods to
promote products.
7. Reviews product pricing in relationship to market demand, competition, and economic trends when
considering programs and promotions.
8. Partners with Regional Managers, Account Managers, Market Managers and Branch Managers to
visit customers for the purpose of developing and implementing programs.

9. Coaches and trains Branch and other personnel through sharing knowledge and providing product
information. Provides subject matter expertise and support to other staff. May supervise personnel
or processes as assigned.
10. Performs all other duties as assigned.

Qualifications:

• Minimum five years’ experience in a product management or marketing role required with HVAC/R
  industry experience preferred; prior experience in wholesale sales or marketing a plus.
• High school degree of equivalent (i.e. G.E.D.) required; bachelor’s degree in marketing or similar
  field preferred.
• Critical thinking skills with ability to analyze varied data sets to draw conclusions and make
  recommendations.
• Ability to project manage and independently prioritize variety of deadlines, projects and initiatives.
• Excellent communication skills with ability to communicate proficiently in English in both verbal and
  written forms.
• Proficiency with PC applications including the full suite of products within the Microsoft Office Suite
  of Products; Eclipse ERP system knowledge preferred.
• A heightened sense of teamwork, a solid work ethic and the ability to work under pressure is also
  required.

Physical Demand:

Typical office environment with standard working conditions at Branch Support Offices that requires
standing, walking and sitting for prolonged periods of time. Visual acuity required for reading, producing
reports, or doing computer work for extended periods of time. Limited, but some physical exertion and
dexterity required in the course of daily activity that may require the ability to climb stairs, walking from
place to place in a standard office environment, occasionally lifting or carrying supplies, books, etc. Auditory
acuteness required to perform heavy volume of telephone and personal contacts on an individual, or group
meeting level. Moderate volume of personal business travel (air or driving) of up to 25% on the local, state
and national level.

Company Values:

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

 

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

 

Benefit Overview:

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

 

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

 

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

 

EOE & E-Verify Participating Employer.