Product Manager

Role Responsibilities: 

• Develop and execute product strategy, vision, and multi-year roadmaps for digital products or platforms, balancing client needs, business objectives, technical feasibility, regulatory requirements, and operational considerations.
• Lead product discovery activities by gathering, analyzing, and translating client feedback, market research, competitive insights, operational pain points, and business requirements into actionable product initiatives.
• Own and prioritize the product backlog, including writing user stories, defining acceptance criteria, managing dependencies, and sequencing work across multiple Agile teams to maximize business value.
• Partner with technology, UX, operations, risk, legal, compliance, audit, and business stakeholders to define detailed product requirements and ensure successful delivery of product enhancements and strategic initiatives.
• Serve as Product Manager throughout the Agile development lifecycle, participating in sprint planning, backlog refinement, user acceptance testing, release planning, and production readiness activities.
• Lead cross-functional teams through complex product implementations, system integrations, platform modernizations, and client-facing feature releases while managing scope, timeline, and delivery risks.
• Identify, assess, and mitigate product, operational, regulatory, compliance, and audit risks; ensure products operate within established controls, governance standards, and enterprise policies.
• Analyze product performance using client adoption, transaction volume, revenue, operational efficiency, defect, and satisfaction metrics to identify opportunities for continuous improvement and business growth.
• Drive modernization initiatives by evaluating emerging technologies, industry trends, digital capabilities, and automation opportunities to improve client experiences and operational effectiveness.
• Advocate for client needs by partnering with internal and external stakeholders to improve user journeys, eliminate friction points, and enhance overall product usability and satisfaction.
  Develop business cases, product presentations, status reporting, and executive communications to support investment decisions, prioritization discussions, and leadership reviews.
• Measure and communicate realized business value, including client adoption, operational efficiencies, risk reduction, revenue growth, cost savings, and strategic outcomes resulting from product investments.
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Must Have: 

• 5+ years of Product Management, Product Owner or related experience delivering digital products, platforms, or client-facing technology solutions.
• Demonstrated experience managing product roadmaps, strategic priorities, and backlogs within Agile or Scrum delivery environments.
• Experience writing detailed Features, user stories, acceptance criteria, process flows
• Proven ability to lead cross-functional initiatives involving technology, operations, business stakeholders, risk, legal, compliance, and audit partners.
• Experience managing products within highly regulated industries such as banking, financial services, payments, healthcare, insurance, or other regulated environments.
• Strong understanding of Agile methodologies, software development lifecycles, release management, and product delivery best practices.
• Experience analyzing product performance metrics, client feedback, operational data, and business outcomes to guide prioritization and investment decisions.
• Demonstrated ability to influence stakeholders and drive consensus across multiple teams without direct management authority.
• Strong communication and presentation skills with experience preparing materials and delivering updates to senior leadership and executive audiences.
• Proven track record leading product enhancements, digital transformation efforts, modernization initiatives, or large-scale platform implementations.