Product Manager - Supply Chain Technology

About the Role

This role is equal parts supply chain operator and technical innovator. Youve spent your career inside supply chain operations. You know what its like to watch a forecast miss, a shipment get stuck, or an exception queue pile up faster than anyone can clear it. Youve fixed this problems judgment calls and a spreadsheet because the systems around you wont. Youve sat through software demos and known, within minutes, that whatever they built would not survive contact with how your operation actually runs.

That gap is exactly what this role closes. As a Product Lead - Customer Solutions at Auger, you take everything you learned running a real operation and turn it into software that operators like you will actually trust and use. Youre the person who decides what the product needs to do to be right for the operation its going into, and you make sure it lands with the people who will depend on it every day.

Heres how the work reaches you: before a customer signs with Auger, we build them a working prototype to prove our ability to deliver on their use case. Once that customer signs a contract, the work becomes real, and thats where you take over. You turn that early prototype into a finished solution that their team can rely on daily, prove it works, and then define what Auger builds next to expand further into that account.

You work side by side with Auger's Customer Solutions Architect who runs the day-to-day customer relationship. They own the relationship and the schedule; you own what the product does and why, and together you make sure the customer hears one consistent story. Youre also the one in front of the customer whenever the conversation turns to the product itself: demoing whats been built, mapping workflows, listening to what is and isnt working for their operators, and turning that into what you build next. The customer should think of you as the person who owns the product theyre getting, not someone relaying messages from an engineering team they never see.

This role belongs to someone who has actually run a supply chain operation, not studied one. Youve been accountable when a plan didnt hold up or a shipment didnt show, and that experience means you know the difference between a product that looks good in a demo and one that survives daily use by real operators. Pair that with a bias for getting things shipped over getting stuck in planning, and the confidence to run a room of customer stakeholders who have seen plenty of vendors overpromise before.

What You'll Do

• Take ownership of the prototype once the customer signs a contract, and turn it into a finished product plan with clear scope, sequencing, and measures of success.
• Define what the product needs to do for the customers operators day to day, grounded in how their operation actually works, not how it looks on paper.
• Partner with the person running the engagement onsite: they own the relationship and the day-to-day program, you own the product decisions, and together you keep the customer hearing one story.
• Work directly with Augers engineering team to build it, making the calls on tradeoffs and what gets built first.
• Prove the first piece of the product works, then define what Auger builds next to expand further into the account.
• Get in front of the customer regularly: demo whats built, map workflows, listen to what operators actually need, and turn that feedback into direction for what comes next.

Who you are

• Real experience working inside a supply chain operation, such as planning, inventory, logistics, or fulfillment, not just around one.
• A track record of owning a product implementation through to real users.
• Strong judgment in ambiguous, fast-moving situations with no clean playbook.
• The confidence to run a room of customer operators and executives and hold their trust.
• A bias for getting things shipped and landed, not stuck in endless planning.
• Willingness to be based in Dallas and travel to customer sites as engagements require.
• A background spanning both operating a supply chain and building product, such as an operator who owned major digital transformation initiatives.