Product Manager
At Flagship Financial Group, we strive to make a positive impact on our customers' lives through responsible auto financing and on our employees' careers through continuous learning and advancement opportunities. Following our recent acquisition and the appointment of a new CEO, we are entering an exciting period of transformation, shifting toward a high-growth, tech-forward, and operationally excellent future.
We are seeking a Product Manager to drive the strategy, discovery, delivery, and performance of key product capabilities that support our customers, dealer partners, and internal operations. Working within a cross-functional product team alongside Engineering, Design, and Quality Assurance, this role is accountable for delivering measurable business outcomes through thoughtful product decisions, customer insight, and data-driven prioritization. The Product Manager serves as the connective tissue between business stakeholders and technology teams, ensuring we build the right solutions to solve meaningful problems and create lasting value for the organization.
What You'll Do
- Own the product strategy, roadmap, and backlog for assigned product capabilities and drive measurable business outcomes.
- Partner closely with stakeholders across Operations, Technology, Compliance, Legal, and other business functions to prioritize opportunities and align solutions with organizational goals.
- Lead product discovery efforts with customers, dealers, and internal users to validate opportunities and assess business value before development begins.
- Define and document product requirements, user stories, acceptance criteria, and business processes that enable efficient delivery and implementation.
- Maintain a prioritized backlog and ensure a steady pipeline of development-ready work for engineering teams.
- Define success metrics, event tracking requirements, and reporting frameworks that measure product performance and business impact.
- Collaborate with Engineering and Design teams throughout the product lifecycle to deliver high-quality solutions while managing tradeoffs, risks, and dependencies.
- Manage vendor relationships, including defect resolution, release planning, roadmap discussions, and service-level expectations.
- Facilitate Agile ceremonies including backlog refinement, sprint planning, demonstrations, and stakeholder reviews.
- Coordinate testing, rollout planning, training, adoption activities, and post-launch monitoring to ensure successful implementation and ongoing performance.
- Partner with Compliance and Legal teams to ensure solutions meet regulatory and operational requirements within a highly regulated lending environment.
- Leverage customer feedback, operational insights, analytics, and market trends to continuously improve product performance and user experience.
Who You Are
The Outcome Owner
You focus on delivering meaningful business results, not simply completing projects. You take ownership of product performance and continuously seek opportunities to improve outcomes.
The Customer Advocate
You develop a deep understanding of customer, dealer, and operational needs and translate those insights into informed product decisions that create value.
The Analytical Decision-Maker
You rely on data to guide priorities, evaluate tradeoffs, and measure success. You can independently analyze information and communicate recommendations with confidence.
The Cross-Functional Influencer
You bring diverse stakeholders together, build consensus, and move initiatives forward without relying on formal authority.
The Product Strategist
You balance customer needs, business objectives, technical feasibility, and regulatory requirements while developing practical and scalable solutions.
Qualifications
Experience
- 5+ years of product management experience, including ownership of products or capabilities from discovery through launch and ongoing optimization.
- Experience defining product strategies, roadmaps, business requirements, and success metrics.
- Demonstrated success working within Agile product development environments and collaborating with engineering, design, and business stakeholders.
- Experience conducting customer research, product discovery, and user feedback analysis.
- Experience defining KPIs, reporting business outcomes, and leveraging analytics to support decision-making.
- Experience within indirect auto finance, direct lending, financial services, fintech, or other highly regulated industries strongly preferred.
- Experience managing third-party vendor platforms, integrations, and external technology partners preferred.
- Exposure to loan origination systems, decisioning platforms, and dealer-facing technologies such as Dealertrack, RouteOne, or defi SOLUTIONS is preferred.
Education
- Bachelor's degree required in a related field, or equivalent experience.
Skills & Abilities
- Strong product management, requirements gathering, and business analysis skills.
- Proficiency in SQL and business intelligence tools for independent analysis and reporting.
- Experience with Agile methodologies and backlog management tools such as Jira and Confluence.
- Ability to analyze complex business problems and translate them into practical product solutions.
- Strong written and verbal communication skills with the ability to influence stakeholders at all levels.
- Ability to prioritize competing demands and make effective decisions in dynamic environments.
- Working knowledge of APIs, integrations, data structures, and technical concepts sufficient to collaborate effectively with engineering teams.
- Demonstrated ability to balance customer experience, business objectives, risk considerations, and regulatory requirements.
Location & Work Environment
Remote or hybrid opportunity at our Glen Mills, PA, Tempe, AZ, or Coppell, TX locations.
Why Join Us?
This is an opportunity to influence the future of Flagship's digital products and customer experiences. You'll work alongside talented cross-functional teams, solve meaningful business challenges, and directly shape products that impact customers, dealers, and employees. As Flagship continues its growth and transformation journey, you'll have the opportunity to drive innovation, deliver measurable business value, and expand your expertise in product management within a technology-forward organization.