Product Manager, User Trust & Transparency

About the role
We are looking for a Product Manager to lead the development of user trust and transparency experiences within the Trust & Safety ecosystem.

In this role, you will design and build user-facing systems that help people understand how platform governance works — including moderation decisions, enforcement actions, appeals, and reporting processes. Your work will play a key role in making governance more transparent, understandable, and fair from the user’s perspective.

You will partner closely with engineering, design, policy, operations, and data teams to translate complex governance frameworks into intuitive and scalable product experiences that serve a global community of users.

What you'll do

• Define the vision, strategy, and roadmap for user trust and transparency products across the platform.
• Design clear and transparent user experiences that communicate moderation decisions, enforcement actions, and policy explanations.
• Build and evolve scalable systems for user appeals and reporting, improving both fairness perception and operational efficiency.
• Develop in-product education and guidance mechanisms that help users understand platform rules, community standards, and acceptable behavior.
• Improve how governance outcomes are communicated to users, ensuring clarity, transparency, and consistency across user touchpoints.
• Collaborate cross-functionally with engineering, design, policy, operations, and data teams to deliver user-centric governance experiences.
• Leverage user insights, behavioral data, and governance metrics to continuously improve transparency and strengthen user trust in platform decisions.

Qualifications

• Bachelor’s degree or above in Computer Science, Product Design, Human-Computer Interaction, or a related field.
• 3+ years of product management experience in user-facing platforms, Trust & Safety systems, governance products, or complex platform ecosystems.
• Strong user empathy and the ability to design clear communication experiences for complex policy or governance scenarios.
• Experience building products related to appeals, reporting systems, user notifications, or governance transparency is preferred.
• Strong cross-functional collaboration skills and the ability to work effectively with engineering, design, policy, and operations teams.
• Data-driven mindset with the ability to use insights and experimentation to improve product experiences.
  
  

Preferred Qualifications

• Experience building trust, transparency, or governance-related products for large-scale internet platforms.
• Familiarity with Trust & Safety systems, moderation workflows, or platform governance frameworks.
• Experience designing products for global user communities or large-scale UGC platforms.