1,041 Results for

Product Support Jobs in Palo Alto, CA

Jobs

Foster City, CA9 days ago

$169,100–$270,800 Per Year

In addition to owning Visa Cloud Connect end‑to‑end, this role will work closely with senior product leaders across Authorization and AI-driven network decisioning platforms to learn, contribute to, and support advanced authorization products such as Smarter Authorization (Smarter Auth), Smarter Retry, and Smarter Stand‑In Processing (Smarter STIP). This is a highly technical, platform-focused product role suited for a senior PM who thrives in cloud connectivity, network infrastructure, data-intensive systems, and AI‑driven platforms, and who wants to grow deeper into authorization and AI product management over time.

San Jose, CA30+ days ago

$224,000–$313,500 Per Year

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. Within the Expedia Group, the Experience Design organization (XD) is our global, cross-disciplinary team uniting user experience design, content design, and research to enable innovative, relevant, and cohesive experiences that serve the needs of all our travelers, partners, and agents.

San Francisco, CA9 days ago

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

San Francisco, California30+ days ago

This role sits in the middle of the customer journey: AEs sell, GAMs manage the long-term relationship, and you own the technical implementations and product support that make Freed actually work for a clinician's practice. You'll be exceptional at — or rapidly become exceptional at — the technical setups that get clinicians live and successful: Call forwarding setup, Template configuration and EHR push/integration setup.

San Francisco, CA30+ days ago

As a founding Enterprise Support Specialist in London, you'll be the primary technical and strategic partner for Clay's largest, most complex, and highest-value customers-ensuring their long-term success while influencing how we deliver exceptional enterprise-grade support. You'll own relationships with enterprise accounts post-onboarding, resolve their most complex technical challenges, design tailored workflows, and partner closely with Product, Engineering, and Customer Success to deliver solutions that drive measurable outcomes.

San Francisco, CA30+ days ago

As an Enterprise Support Specialist, you'll be the primary technical and strategic partner for Clay's largest, most complex, and highest-value customers-ensuring their long-term success while influencing how we deliver exceptional enterprise-grade support. You'll own relationships with enterprise accounts post-onboarding, resolve their most complex technical challenges, design tailored workflows, and partner closely with Product, Engineering, and Customer Success to deliver solutions that drive measurable outcomes.

San Francisco, California30+ days ago

You'll be on the front lines every day answering questions, solving problems, and making sure every person who opens the Tolan app walks away feeling heard and helped. Partner with technical teammates to investigate and resolve complex user issues that need an extra set of hands.

San Francisco, California16 days ago

You are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements. Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.

San Francisco, CA30+ days ago

San Francisco, California8 days ago

Objective #3: In your first 90 days, and beyond, you will: Work closely with our Operations, Product, Engineering, and Customer Success teams to identify and solution complex issues, whether for an individual customer or across our entire product surface area. In five years, we've become the market leader: over 4,000 businesses, including more than half of the 50 largest brokers in the country, trust Ascend to bring clarity to complex accounting operations — from collection to close.

San Francisco, CA7 days ago

$37.50–$65.40 Per Hour

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

San Francisco, CA30+ days ago

As a member of our Product Support Operations and Strategy team, the Automations & AI Specialist will help us leverage the power of AI to continue driving excellent customer support at scale, including optimizing our Support AI chatbot performance, implementing internal AI tools that improve our teams productivity, and driving automation opportunities across our systems and processes. As someone passionate about technology and building a best-in-class customer experience, you will lead exciting initiatives, balancing strong technical understanding, strategic thinking and effective communication across multiple audiences.

San Jose, CA30+ days ago

$93,900–$150,200 Per Year

The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.

San Francisco, CA30+ days ago

$120,000–$175,000 Per Year

4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer) - Senior level candidates considered with 5+ years' experience with proven ability to operate at an elevated level in terms of scope of responsibility, judgement and autonomy. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.

Sunnyvale, CA14 days ago

You will build extensive cross-functional relationships across Product Management, Engineering, Program Management, UXR, Trust and Safety (T&S) and influence product development and excellence by delivering insights to product teams on top user issues, feature requests and deep dives. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google"s diverse product ecosystem.

Sunnyvale, CA21 days ago

Act as a subject matter expert on technical knowledge for the support organization, providing technical guidance and training, while identifying and advocating for new capabilities and improvements based on support needs and data analysis. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Milpitas, CA13 days ago

$181,000–$307,700 Per Year

Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Own the customer-facing voice for service quality across your product family including Quarterly Alignment Meetings (QAM), customer Field Reviews, and recurring customer-of-record cadences (Intel, TSMC, Samsung, Hynix, Micron, and other top fabs.

San Mateo, California30+ days ago

$103,000–$135,000 Per Year

The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond. You will advise both groups on technical IoT device/flying robot troubleshooting best practices, identify, build and deploy troubleshooting and log analysis tools, lead Support-Product team weekly escalation meetings to mitigate emerging issues and much more.

San Leandro, CA21 days ago

High School Diploma or General Education Degree (GED) and a minimum of three (3) years of directly related experience in the construction, heavy equipment industry, and/or automotive industries; or an equivalent combination of education and work experience. Collaborate and communicate directly with customers and internal Product Support, Service, and Sales teams to optimize efficiency and effectiveness of the inspection-to-quote process.

Sunnyvale, CA30+ days ago

Primary focus of this Product Support Engineer will be supporting Field Service's Quality Portfolio, providing expertise in Field Service Process Design-Assurance, Service Design Control, Field Equipment Quality Management, Field Action Management, CAPAs and Audit Support. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).

San Francisco, California30+ days ago

As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide. We're making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures.

San Jose, CA30+ days ago

$80,000–$100,000 Per Year

Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen. The Product Support Engineer serves as a primary liaison between Noah's internal technical groups (Engineering, Quality, Manufacturing) and the various internal and external departments supporting Service (Field and Customer Service, Clinical Sales, and Marketing).

San Mateo, CA30+ days ago

$60,000–$150,000 Per Year

Company Jolly Technologies Inc. # Summary Jolly is a Silicon Valley-based software company with more than 40,000 customers and millions of users, including many Fortune 500 companies and world-renowned organizations. Reply with your resume including education details in PDF or Word format to jobs.2019jollytech.com with the subject "JOL-SLE-CA-032026".

Mountain View, CA24 days ago

$100,000–$130,000

Give clear explanation both internally and externally throughout the request handling process to ensure internal teams understand the issues and customer requests, and customers understand the technical explanation from internal teams about root cause and workaround suggestions . Work closely with various Engineering teams (Infrastructure, Platform, Frontend, QA, etc.) and Product team on the escalation of serious product bugs or system issues, and facilitate the issue investigation, root cause analysis, and progress updates internally and externally .

Fremont, CA30+ days ago

$104,000–$231,000 Per Year

Process/Productivity engineer who will provide technical support to field process engineers, and product support personnel that are troubleshooting Etch chambers for gaps in process capability, chamber matching, defect, and yield failure issues. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex.

San Mateo, CA30+ days ago

Sunnyvale, CA10 days ago

We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google"s diverse product ecosystem. As a Product Support Manager, you will help design and manage identity verification operations with a focus on consumer support experiences across products to earn users' trust while helping them get the most out of Google.

San Jose, CA30+ days ago

$86,400–$130,000 Per Year

EDUCATIONAL/EXPERIENCE REQUIREMENTS: Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college, or master's degree in scientific or engineering field from accredited university or college with 3 year relevant experience, or bachelor's degree in scientific or engineering field from accredited university or college with 5 year relevant experience. Provide system level escalation support for a specific instrument or group of instruments and application modules including but not limited to technical leadership, test, analysis, collaboration with engineering or other cross-functional partner, corrective actions, on-site execution, and effective communication which includes presentation material both internal to team as well as cross functionally.

San Francisco, CA30+ days ago

In this role, you will Manage and grow a team of both Tier 1 and Tier 2 Product and Technical Support responsible for working directly with customers via email Own the Support product, which includes our help center, internal knowledge base, chat bot, and function and engage with customers and state and local jurisdictions as needed Work closely with the Technical Solutions team to expand the resolution rate of Technical Support Partner with Tax Operations teams (Filing, Registrations, and International) to increase Tier 1 Support ownership Lead cross-functional initiatives to improve in-product Customer Support What excites us You are customer-focused and have an extensive background of pushing for features and processes that are customer first You have a strong analytical background with at least 4 years of experience in managing Technical Customer Support teams You use data to make informed decisions and present findings to your team and the broader organization You have experience working with Product and Engineering teams to improve the product and internal tools You enjoy engaging with customers and stakeholders and take a proactive position when solving challenging problems Nice-to-have: you have experience building on Zendesk What we offer The equity upside of an early-stage startup with the product-market fit of a later-stage company. Our customers include: 40% of Forbes Top 50 AI companies 20% of Forbes Top 100 Cloud companies Top companies like Notion, Anthropic, and Cursor Were making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures.

Campbell, CA30+ days ago

$80,000–$100,000 Per Year

Delivered as a SaaS product, Acceldata's solutions have been embraced by global customers, such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hersheys, Dun & Bradstreet, and many more. You will collaborate closely with customer engineering teams to deliver high-throughput Hadoop and Spark applications, solve complex data challenges during migration and upgrades, ensure reliability, and optimise post-migration system performance.

San Francisco, CA30+ days ago

$97,000–$121,849 Per Year

Join a global leader in genomics and sequencing technologies as a Product Support Scientist supporting customers and internal teams across the AMR West Coast region. Working closely with Product Management, R&D, Quality Assurance, Sales, and global support teams, you will help drive issue resolution, improve products, and deliver an exceptional customer experience.

San Francisco, California30+ days ago

Currently more than 1300 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

Palo Alto, CA30+ days ago

$113,424–$170,136 Per Year

At least two years of experience in software engineering, with expertise in the following areas: Linux system and tool development, shell scripting, high-level programming languages (Python, Ruby, Java, Go, or similar). Experience with over-the-air (OTA) software updates in vehicles or consumer electronics, vehicle infotainment UI development experience, and/or experience with vehicle communication protocols (CAN, LIN, etc.) are nice-to-haves.

San Francisco, CA30+ days ago

If you are passionate about life sciences, eager to join a cutting-edge software company transforming R&D, and motivated to lead high-stakes escalations with clarity, credibility, and calm, this role offers the chance to make an outsized impact for our customers and products. You use this knowledge to own and drive resolutions for our most complex issues, including those involving customer IT, security, and scientific teams, coordinating cross-functional stakeholders (Engineering, Product, Technical Account Managers, Customer Success, Professional Services, and Sales).

Palo Alto, CA8 days ago

$24–$35 Per Hour

Our year-round program places the best students in positions where they will grow technically, professionally, and personally through their experience working closely with their Manager, Mentor, and team. Performing data analytics across several databases with the aim of identifying problems impacting fleet uptime, performance and availability for the Supercharger Fleet.

Palo Alto, CA27 days ago

$34.08–$47.71 Per Hour

Service Engineering, part of Vehicle Software Engineering, is responsible for real-time diagnostic support for the service network (the field), development and improvement of diagnostic tools and procedures, and feedback of top field issues to our development teams to improve current and future products. Currently pursuing a degree in Electrical Engineering, Mechanical Engineering, Embedded Systems, Automotive Engineering, Mechatronics Engineering or a related field with a graduation date between December 2026 - December 2027.

San Jose, CA30+ days ago

$182,000–$260,000 Per Year

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

San Francisco, California30+ days ago

This isn't just answering tickets — it's about deeply understanding complex data-driven staffing operations and going above and beyond to ensure that our users have accurate staffing data to take care of real patient lives. You'd be working alongside a team that values support as a strategic function, a leadership team that gives you real autonomy, and an engineering team that wants to partner closely to solve customer problems.

CA30+ days ago

$185,900–$300,675 Per Year

By combining the strategic oversight of a Service Product Manager with the operational rigor of a Technical Program Manager, you will ensure our global delivery teams are enabled, aligned, and ready to deliver exceptional service for every new launch. As the Senior Manager, Services Product Management, you will lead the evolution of our Support offerings from a traditional model centered on access to resources to one that is oriented towards outcomes and significantly enabled by AI.

San Francisco, California14 days ago

You will help empower our customers by solving hundreds of interactions through our multi-channel platform (web form, chat or email), coordinating on customer requests with our internal teams (Build, Product, Technical Account Managers, Customer Success, Professional Services, and Sales), updating internal and external knowledge articles, provide occasional customer trainings/marketing events and by participating in and leading internal Support projects to elevate our customer’s experience. If you are passionate about Life Sciences, looking for an opportunity to join a cutting edge software company who is enabling transformational changes in R&D processes, and willing to roll up your sleeves and do whatever it takes to make our customers and users successful, this is the role for you.

New!

San Francisco, CAToday

$100–$120 Per Hour

Provide primary technical support to end users for issues related to software, data quality, data processing, or communication failures. Required Skills: Technical Hands-On RequirementsDatabricks — Lakehouse support, Data Quality Framework, dashboard development.

San Francisco, CA11 days ago

You will build autonomous systems that gets back to users quickly and solves their problems quickly and to do this - you will get into the weeds and display extreme ownership. You will also build the workflows, deploy the AI, and partner with engineering and product to eliminate the root causes of tickets before they happen.

San Mateo, CA30+ days ago

$47–$58 Per Hour

During this 8-10 week program, you'll utilize your knowledge of electrical/mechanical engineering along with basic software skills to assist in root cause failure investigations, triage technical customer failure escalation reports to various Skydio Engineering teams, and work with the manufacturing teams on quality improvement signals coming from customers. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.

San Francisco, CA30+ days ago

Minimum Requirements for the Role: • 5-8 years of Customer Support tooling experience in a fast-paced SaaS environment • Bachelors degree in a technical or business field, or equivalent practical work experience • AI Platform Experience: Proven experience managing AI support tools or LLM-based platforms (e.g., Decagon, Happy Robot, Intercom Fin, or similar) • Established subject matter expert in GTM tooling, with a history of delivering substantial impact across multiple tools • Ability to translate complex customer and business problems into clear requirements and solutions • Experience with leveraging AI to solve high-impact business problems • Analytical Skills: Ability to look at large datasets of conversation logs to identify patterns and root causes of technical failures. Champion, Role Model, and Embed Samsara's Cultural Principles: As we scale globally and across new offices, you will champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team).

Palo Alto, CA30+ days ago

For more information, visit https://www.tesla.com/careers/search/job/259222.

Fremont, CA30+ days ago

$112,000–$204,000 Per Year

You'll own the platform powering global support teams, partnering with Engineering, Operations, and Data teams to build capabilities that improve agent efficiency and customer outcomes. Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction.

CA30+ days ago

$164,000–$266,000 Per Year

VoC, Analytics & Competitive Strategy: Utilize Voice of the Customer (VoC) and advanced analytics, alongside competitive analysis, to inform the product roadmap, prioritize permanent fixes, and develop data-driven business cases for platform investments. Cross-Functional Governance & Executive Communication: Act as the primary executive communication channel, establishing clear governance and decision-making processes to ensure product vision is aligned across business unit leaders, IT, and R&D.

San Francisco, CA30+ days ago

For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. Have a strong sense of ownership, self independence, self starter mentality, are inquisitive and enthusiastic about technology, enjoy being continually challenged, and can demonstrate sound judgment in ambiguous situations.

Sunnyvale, CA30+ days ago

$110–$126 Per Hour

You will also own the Social and Community workstream, liaising with Community Managers and support agents to ensure that our users are well supported, and that Product and Engineering are apprised of the latest user feedback. Social & Community: Maintain healthy Social and Community channels so that our users feel supported, and develop strategies/plans as needed to ensure we are meeting our channel goals.

San Francisco, California30+ days ago

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Product Support Jobs in Palo Alto, CA

Sr. Product Manager, Authorization & Network Connectivity Visa Technology and Operations LLC

Principal Product Designer, AI Experiences Expedia Group Inc

Product Support Specialist StratAcuity Staffing Partners Inc

Product Support Specialist Freed

Enterprise Product Support Specialist (London) Clay Labs Inc

Enterprise Product Support Specialist Clay Labs Inc

Product Support Specialist Tolan

Product Support Specialist Clay Labs

Product Support Specialist Clay Labs Inc

Product Support Specialist Ascend

Product Support Specialist Figma Inc

Automations & AI Specialist, Product Support Figma Inc

Product Support Engineer (NEXTEST; San Jose) Teradyne Inc

Product Support Engineer Cooley LLP

Product Support Manager, Search Consumer, gUP Google LLC

Senior Product Technology Manager, Cloud Support on Gemini Google LLC

Product Support Manager KLA Corp

Product Support Engineer Skydio

Product Support Inspection Specialist Peterson Machinery Co.

Product Support Engineer Intuitive Surgical Inc

Tax Operations Manager, Product and Technical Support Anrok

Product Support Engineer Noah Medical Corp

Sales Engineer / Technical Support Representative / Product Consultant - SaaS Pre-Sales Technical Demos (San Mateo, CA) Jolly Technologies Inc

Senior Product Support Engineer - U.S. East DataVisor

Global Product Support Engineer 4 Lam Research Corp

Product Support Engineer Skydio Inc

Product Support Manager, Core Account Access and Security Google LLC

Product Support Engineer Bruker Corp

Tax Operations Manager, Product and Technical Support Anrok, Inc.

Product Support Engineer (Hadoop) Acceldata Inc

Product Support Scientist - AMR West Coast Oxford Nanopore Technologies Plc

Product Support Engineer Pylon

Product Support Engineer, Infotainment Tesla Inc

Product Support Analyst Benchling Inc

Internship, Supercharger Product Support Engineering (Fall 2026) Tesla Inc

Internship, Product Support Engineer, Service Engineering (Fall 2026) Tesla Inc

Principal Software Engineer Product Validation and Support Zscaler Inc

Product Support Operations Vitalize

Senior Manager, Product Management (Support Services) Palo Alto Networks Inc

Product Support Analyst Benchling

Sr. Technical Analyst – Data Products / Data Lakehouse Support Software Guidance & Assistance

AI Product Support Lead Wonderschool Inc

Product Support Engineer Intern Skydio Inc

Sr. Support Tools Product Manager Samsara Inc.

Internship, Product Support Engineer, Service Engineering (Summer 2026) Tesla Inc

Product Manager, Customer Support Operations Tesla Inc

Principal IT Product Manager-AI Support Palo Alto Networks Inc

Senior Counsel, Product (Hardware Safety & Customer Support) OpenAI LLC

Product Operations Specialist (II) US Tech Solutions, Inc.

Clinician Support Representative Freed

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