Product Mananger

Job Title: Senior Product ManagerIndustry: Information Technology / Enterprise Software / IT Service Management (ITSM)Location: Washington, DC; Client SiteJob Status: Full-Time

Summary: Our client is seeking a Senior Product Manager to lead the vision, strategy, and execution of an enterprise workflow management platform supporting mission-critical operations. The successful candidate will manage the product lifecycle from strategy through implementation, collaborating with business stakeholders, technical teams, and security partners to deliver scalable, user-centered workflow solutions. This role will drive Agile product development, prioritize initiatives based on business value, and continuously improve platform capabilities and user experience.

Key Responsibilities:

Define and manage the product vision, strategy, roadmap, and lifecycle for enterprise workflow management platforms. Gather, analyze, and document business, functional, and technical requirements from stakeholders. Translate business requirements into product specifications, user stories, acceptance criteria, and prioritized product backlogs. Partner with business, IT, security, compliance, and operations teams to develop and deliver IT Service Management (ITSM) workflows and platform capabilities. Conduct user research, workflow analysis, journey mapping, and product discovery to identify business needs and improve user experience. Prioritize product features and enhancements based on business objectives, user feedback, data analysis, and key performance indicators (KPIs). Lead Agile/Scrum product development teams through planning, sprint execution, testing, release, and continuous improvement. Define and monitor product success metrics and implement improvements based on performance data and customer feedback. Communicate product strategy, roadmap, priorities, and project status to executive leadership and cross-functional stakeholders. Balance short-term product delivery objectives with long-term platform strategy and scalability. Support service desk, incident management, change management, and workflow optimization initiatives. Manage ongoing product enhancements, platform governance, and operational support activities. Collaborate with technical teams to ensure secure, compliant, and scalable enterprise solutions. Perform other related duties as assigned.

Required Qualifications:

Bachelors degree in Information Technology, Computer Science, Engineering, Data Science, or a related field. Minimum of ten (10) years of professional experience. Minimum of six (6) years of direct product management experience, including at least three (3) years managing enterprise software platforms. Experience with enterprise product management and product roadmap development. Experience gathering requirements, conducting business analysis, and managing product backlogs. Experience writing user stories and working within Agile/Scrum methodologies. Strong stakeholder management and cross-functional collaboration skills. Knowledge of IT Service Management (ITSM) principles and frameworks. Experience managing service desk/help desk workflows, incident management, and change management processes. Experience with ServiceNow. Ability to analyze data and prioritize product initiatives using KPIs and user feedback. ITIL 4 Foundation Certification, Certified Product Manager, or equivalent certification preferred.