Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below client is the champion of great services, connecting more than 100,000 brands with customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers.
Job Title: Product Marketing Manager II
Location: San Francisco, CA 94105
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Remote
Job Description:
- Client is looking for a Product Marketing Manager to help support the growth of our Contact Center business. In this role, you'll partner closely with Product, Sales, Marketing, and Enablement to bring our Contact Center solutions to market and help customers understand the value client can deliver.
- You'll play a key role in shaping positioning and messaging, supporting product launches, developing sales and customer-facing content, and bringing market and customer insights back into the business.
- This role is a great fit for a product marketer who is comfortable moving between strategy and execution, can quickly get up to speed on complex products, and thrives in a highly collaborative environment.
- This is a temporary role providing coverage for a member of the Product Marketing team.
What you'll do:
- Develop and refine clear, differentiated positioning and messaging for Client's Contact Center solutions.
- Partner with Product, Sales, Marketing, Enablement, and other teams to develop and execute go-to-market plans for new products, capabilities, and strategic initiatives.
- Support product launches from strategy through execution, including messaging, launch materials, internal communications, and sales readiness.
- Create compelling product marketing content, including pitch decks, solution briefs, web copy, customer presentations, and sales enablement materials. Equip Sales and customer-facing teams with the messaging, tools, and competitive context they need to confidently engage customers and prospects.
- Build a strong understanding of Contact Center buyers, customer needs, market trends, and the competitive landscape, and translate those insights into actionable recommendations.
- Partner closely with Product teams to bring market and customer perspectives into product strategy and translate product capabilities into clear customer value.
- Support competitive positioning and differentiation to help articulate why customers should choose Client.
- Use qualitative and quantitative insights to evaluate go-to-market effectiveness and identify opportunities to improve.
What you bring:
- 4 7 years of relevant experience, including experience in product marketing, preferably in B2B SaaS or enterprise technology.
- Experience developing positioning and messaging and supporting product launches and go-to-market programs.
- Strong ability to understand complex or technical products and translate them into simple, compelling customer value.
- Excellent written, verbal, and presentation skills.
- Experience developing high-quality customer-facing and sales enablement content.
- Strong cross-functional collaboration skills, with experience partnering with Product, Sales, Marketing, and Enablement teams.
- A balance of strategic thinking and hands-on execution.
- Ability to navigate ambiguity, prioritize competing needs, and independently move work forward in a fast-paced environment.
- A strong customer and market orientation, with the ability to turn insights into clear product marketing recommendations.
Nice to have:
- Experience in Contact Center, CCaaS, customer service, conversational AI, voice, workforce engagement, or adjacent technology categories.
- Familiarity with Contact Center and customer experience buyers.
- Experience marketing AI-powered SaaS products or bringing AI capabilities to market.
- Experience supporting enterprise sales motions.
Required Education:
- Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | San Francisco, CA (Remote) |
| Industry | Computer/IT Services |
| Salary | $61.74 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
- Artificial Intelligence (AI)unmatched
- Business-to-Business (B2B)unmatched
- Call Centersunmatched
- Communication Skillsunmatched
- Consumer Brandingunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Develop and Maintain Customersunmatched
- Diversityunmatched
- Enterprise Salesunmatched
- Establish Prioritiesunmatched
- Inside Salesunmatched
- Market Entry Strategyunmatched
- Market Trend Analysisunmatched
- Marketingunmatched
- Presentation/Verbal Skillsunmatched
- Product Marketingunmatched
- Product Positioningunmatched
- Product Strategyunmatched
- Product Supportunmatched
- Product/Service Launchunmatched
- Quantitative Analysisunmatched
- Salesunmatched
- Sales Presentationunmatched
- Sales Supportunmatched
- Software as a Service (SaaS)unmatched
- Strategic Planningunmatched
- Team Playerunmatched
- Telephonyunmatched
- Workforce Managementunmatched
- Writing Skillsunmatched
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