Product Owner

ABOUT THE ROLE

REPAY is a fast-growing FinTech company seeking a strategic, execution-focused Product Owner to shape the Consumer Payments roadmap for clients and their consumers. This role owns the payment experiences for consumers making payments, vendors receiving them, and partners integrating with REPAY. You will translate user needs into product decisions that make consumer payments simpler, faster, and more reliable. This opportunity plays a meaningful role on the team with the ability to improve everyday payment experience for consumers and the businesses they pay all while building market growth and strengthening our revenue streams.

RESPONSIBILITIES

• Identify market opportunities, own and align the product development activities assigned by maintaining a rolling four quarter product roadmap
• Collaborate with internal stakeholders such as Sales, Technology, Operations, as well as REPAY clients, and partners to drive product innovation and roadmap decisions
• Execute on delivery of product initiatives by fostering close coordination with Engineering and QA teams
• Actively engage with cross-functional teams to execute on integrated roadmap capabilities and Go-to-Market (GTM) efforts
• Improve the external customer experience to drive product usability, task efficiency and adoption
• Maintain an expert level of product and market knowledge for the Consumer Payments business
• Prioritize and manage the Product backlog to rapidly deliver value to our customers
• Collaborate with Technology to prioritize ongoing technology and security maintenance activities
  

SKILLS & EXPERIENCE NEEDED

• 5+ years of Product Owner experience in consumer payments and financial technology with progressive responsibility
• Highly collaborative, with the ability to tailor business and technical discussions to diverse stakeholder audiences and lead teams from problem definition through solution evaluation and engineering delivery
• Skilled at problem-solving for maximum business and customer impact while balancing technical, risk, and operational needs
• Hands-on experience applying AI tools to research, requirements and PRD development, user story creation, proof-of-concept development, and stakeholder communications
• Ability to translate stakeholder input into clear, actionable requirements for engineering teams
• Experience working directly with engineering teams in an Agile development environment
• Advise internal stakeholders on new product capabilities and deliver training on product functionality
• Collaborating on Go-To-Market planning and sales enablement activities in support of product launches
• Ability to engage REPAY clients in consultative discussions about their business challenges and how our products can help resolve them
• Proven ability to define and monitor user metrics-including adoption, activation, task completion, and support volume-to identify friction and prioritize improvements
• Well-organized and thorough; able to structure, analyze, and answer technical and business questions while balancing multiple competing priorities
• Adaptable and action-oriented, with a collaborative mindset, a commitment to continuous improvement
• Creating positioning and marketing content in collaboration with marketing and sales partners
• Proficiency in gathering and analyzing market and customer research

PREFERRED QUALIFICATIONS

• Payments Professional Certification (e.g., AAP, CPP)
• Certified Product Owner or Certified Scrum Product Owner (CSPO) designation
• Strong proficiency with JIRA and Confluence
• Background in UX research methods: interviews, usability testing, journey mapping
• Exposure to Agentic Commerce, AI/ML-powered experiences, AI powered search are a big plus
• Experience in leading partner integration activities including business requirements, engagement model and technical coordination.