Product Owner

We are seeking a Senior Product Owner for a 6-month contract position supporting a major digital transformation initiative. This is a highly technical, hands-on role responsible for designing, configuring, building, deploying, and administering an Employee Knowledge Management (EKM) platform. You will own both product delivery and technical execution, working with a team of approximately 6 members including Change Managers, Training Specialists, and Technical Writers. The role is based in Buffalo, New York, with occasional quarterly meetings that may occur in Wilmington, Delaware or Buffalo.

Responsibilities

• Own and manage the EKM delivery backlog
• Gather requirements and convert them into user stories, acceptance criteria, workflows, and solution designs
• Configure and administer SharePoint Online environments
• Design and implement governed publishing workflows and content lifecycle processes
• Build automation solutions using Power Platform or Appian
• Create Power BI dashboards and reporting metrics
• Develop metadata, taxonomy, content types, permissions, search optimization, and governance frameworks
• Partner closely with business stakeholders, subject matter experts, knowledge owners, and technology teams
• Support QA, UAT, release management, production deployment, and ongoing platform administration
• Leverage AI tools for content tagging, documentation, testing, and operational efficiency

Qualifications

• Required

• Strong Product Owner and Product Management experience

• SharePoint experience

• Power Platform expertise, including Power Apps, Power BI, and Power Automate

• Appian platform experience

• SharePoint Front-End Development knowledge

• Content structuring and solution development expertise

• Experience working closely with software development teams

• Preferred

• Banking or Financial Services experience

• Knowledge Management platforms

• Microsoft Copilot

• AI and Generative AI experience

• Agentic AI tools such as Copilot, Claude, or Codex

• Regulatory or highly governed environments

• Content governance and information architecture