Product Owner/ Business Analyst

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

About the Role
College HUNKS Hauling Junk & Moving runs its franchise network on HunkWare, our in-house platform for booking, pricing, dispatch, crews, customer messaging, and franchise reporting. We ship to production several times a week with an offshore engineering team.
We are hiring a Product Owner to own each feature from first request to real-world adoption. You will turn requests from franchise and corporate teams into clear, testable stories. You will work with our UI/UX design team on the experience, set priorities, and do the final acceptance check before anything goes live. After launch, you will turn on the feature flags, announce what changed, and make sure people actually use it.
 
What You’ll Do;
Request intake
·         Be the single front door for product requests from all stakeholders.
·         Triage each request: clarify the problem, find duplicates, and decide whether it is a bug, an enhancement, or a new feature.
·         Keep requesters informed on status and expected timing.


Requirements gathering
·         Interview stakeholders and write epics and stories with clear acceptance criteria, edge cases, and permission rules.
·         Write product requirements documents (PRDs) for larger initiatives: the problem, goals, scope, user flows, success metrics, and open questions.
·         Document current behavior before a change.
·         Answer developer questions quickly so work is not blocked across time zones.


UI/UX consultation with design team
·         Review designs with UI/UX for business logic, copy, and edge cases before development starts.
·         Bring user feedback and usage data into design decisions.


Prioritization
·         Keep a ranked backlog against company goals, franchise impact, and engineering capacity.
·         Plan quarterly themes and release scope.
·         Break large projects into phases, each with its own scope, release, and success check, so value ships early and later phases can adjust.


Final acceptance before go-live
·         Run the last functional and regression pass on our training environment after engineering QA.
·         Check calculations against expected results.
·         Make the go/no-go call for each release and log any defects you find.


Feature flag activation
·         Plan the rollout of each feature behind a flag: who gets it first, the default setting, and the rollback plan.
·         Turn flags on and off in our feature-flag tool for pilot locations, then everyone.
·         Create tickets to remove flags once a feature is fully live.

Feature announcement
·         Review and edit the in-app release notes before they publish; decide which items to highlight.
·         Write short announcements, how-to guides, and FAQs for users, and give support teams a heads-up at least a day before changes that affect them.


Adoption
·         Define a success metric for each launch and check it after launch.
·         Collect feedback from pilot users and turn it into follow-up work.
·         Retire legacy screens once adoption targets are met.
 
What You Bring 

• 3+ years as a Product Owner, Business Analyst, or Product Manager on a B2B or internal SaaS product.
• A track record of writing user stories and acceptance criteria that engineers build from without rework.
• Hands-on testing experience: you have run user acceptance testing (UAT) or regression passes and written clear bug reports.
• Comfort with business logic heavy on numbers, such as pricing, quoting, discounts, taxes, or invoicing.
• Daily use of Jira, or a similar tracker, for backlog and sprint management.
• Experience working with a remote or offshore engineering team across time zones.
• Clear written English. Much of this job is written specs, comments, and announcements.
• Comfort saying no to stakeholders and explaining trade-offs.

Preferred Qualifications

• Experience rolling out features with flags (Split.io, LaunchDarkly, or similar), including staged rollouts and rollbacks.
• Experience with field-service, home-services, logistics, or franchise software.
• Product analytics experience (Metabase, GA4, or RudderStack) to measure adoption.
• Can read SQL, or write simple queries, to check data during testing.
• Has reviewed Figma designs and written in-product copy.
• Has written release notes, training materials, or change-management communications

This is a remote position.

College Hunks Hauling Junk and Moving - Corp Office is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.