Role Summary / Purpose
We are seeking an experienced Product Owner to lead foundational capabilities within the Customer platform. This role will own the vision, roadmap, and delivery of solutions for entity management, fleet notifications, payments, and vehicle sales information.
The ideal candidate can simplify complex processes, map end-to-end customer journeys, and create intuitive experiences for fleets and dealers. This person will work closely with customers, dealers, engineering, UX, sales, service, finance, data, and other internal teams. The role requires someone who can independently lead complex initiatives from discovery through launch and continuous improvement.
Key Responsibilities
Entity Management
- Own customer experiences for managing accounts, vehicles, users, roles, and permissions.
- Improve account hierarchies, vehicle assignment, VIN ownership validation, and user-access workflows.
- Reduce duplicate accounts, incorrect vehicle assignments, and unnecessary support needs.
- Ensure appropriate security, authorization, governance, and audit controls.
Fleet Notifications
- Define the strategy for mobile push, in-platform, email, and other fleet communications.
- Establish notification triggers, priorities, customer preferences, and calls to action.
- Prevent duplicate or excessive communications across systems and connected platforms.
- Measure notification delivery, engagement, and resulting customer actions.
Payments and Subscriptions
- Own payment experiences for subscriptions, premium features, service products, and renewals.
- Define checkout, billing, payment-status, renewal, and exception-handling workflows.
- Partner with finance, legal, security, tax, and payment-platform teams.
- Improve payment completion, subscription activation, and renewal rates.
Vehicle Sales Integration
- Integrate relevant sales information into the platform, including vehicle proposals, order status, production milestones, and delivery updates.
- Connect the sales journey with vehicle onboarding, connectivity, service, and fleet management.
- Coordinate dependencies across sales, dealer, manufacturing, ordering, and customer-data systems.
Product Leadership Responsibilities
- Develop and communicate the product vision, strategy, roadmap, and success metrics.
- Conduct discovery with fleets, dealers, internal stakeholders, and subject-matter experts.
- Map current and future customer journeys and eliminate friction, unnecessary steps, and manual handoffs.
- Translate customer and business needs into clear requirements, features, user stories, and acceptance criteria.
- Prioritize the backlog based on customer value, business impact, risk, dependencies, and effort.
- Lead delivery from concept and business-case development through launch, adoption, and optimization.
- Make timely product decisions and independently resolve ambiguity and competing priorities.
- Communicate progress, risks, dependencies, and outcomes to stakeholders and leadership.
Requirements - Education & Experience
- Product Owner, Product Manager, or similar experience delivering customer-facing digital products.
- Demonstrated ability to independently lead complex projects or product areas.
- Experience mapping customer journeys and simplifying complex workflows.
- Strong understanding of product discovery, agile delivery, backlog management, and outcome-based prioritization.
- Excellent communication, facilitation, analytical, and stakeholder-management skills.
- Experience working directly with customers or external business partners.
- Ability to balance customer experience, business value, technical feasibility, security, and operational risk.
Nice-to-Have / Preferred Skills
- B2B account management, identity, permissions, or role-based access.
- Fleet management, commercial vehicles, telematics, or dealer systems.
- Vehicle ownership, asset entitlement, or master-data management.
- Push notifications and multichannel communications.
- Digital payments, subscriptions, renewals, or e-commerce.
- Sales, CRM, vehicle-ordering, or manufacturing-system integrations.
Growth & Development Opportunities
- Easier account, vehicle, and user-management experiences
- Increased completion of workflows through self-service
- Improved accuracy of vehicle ownership and user access
- Reduced duplicate accounts and support requests
- Higher notification engagement and customer action
- Increased payment completion, subscription activation, and renewals
- Greater customer engagement with vehicle sales and order information
- Consistent delivery of roadmap commitments and measurable customer value