Product Owner - ServiceNow Platform
Position Summary
The Product Owner is responsible for maximizing business value delivered across the ServiceNow platform by partnering with business stakeholders, Product Management, Business Analysts, architects, and Agile delivery teams.
This role serves as the primary liaison between business stakeholders and delivery teams, ensuring priorities are well-defined, backlogs are maintained, and solutions align with business objectives. The Product Owner will support multiple ServiceNow product areas, including Platform Enhancements - SAM/HAM, CMDB, BCM, SecOps, SPM, NowAssist, HRSD etc. and other strategic platform initiatives.
Primary Responsibilities
Product Backlog Ownership
- Own and maintain product backlogs across assigned ServiceNow product areas.
- Prioritize features, enhancements, defects, and technical debt based on business value.
- Ensure delivery teams have a clear and prioritized workload.
- Make day-to-day prioritization and trade-off decisions.
Stakeholder Engagement
- Partner with business stakeholders, process owners, and platform teams to understand business needs.
- Facilitate workshops, backlog refinement sessions, and requirement discussions.
- Gather stakeholder feedback and incorporate it into backlog priorities.
- Act as the voice of the customer throughout the delivery lifecycle.
Agile Delivery Support
- Participate in sprint planning, backlog grooming, sprint reviews, and release planning.
- Clarify requirements and priorities for development teams.
- Collaborate closely with Scrum Masters, Business Analysts, developers, testers, and architects.
- Accept completed work and validate alignment with business expectations.
Roadmap Execution
- Partner with Product Manager to translate strategic roadmap objectives into actionable work.
- Help drive adoption, value realization, and continuous improvement initiatives.
- Identify dependencies, risks, and opportunities across products and teams.
Cross-Functional Collaboration
- Coordinate work across multiple ServiceNow product domains.
- Support alignment between business priorities, platform standards, and technical capabilities.
- Ensure consistent product ownership practices across delivery pods.
Required Qualifications
- 7+ years of experience in Product Ownership, Business Analysis, Product Management, or Agile delivery.
- Experience working in Agile/Scrum environments.
- Strong backlog management and prioritization skills.
- Ability to work with both business stakeholders and technical teams.
- Strong communication, facilitation, and stakeholder management skills.
Preferred Qualifications
- ServiceNow platform experience.
- Experience working with one or more of:
- SPM
- SAM/HAM
- CMDB
- BCM
- SecOps
- ITSM
- IRM
- HRSD
- Employee Experience / Portals
- CSPO, SAFe POPM, or equivalent certification.
- Experience supporting digital transformation and platform modernization initiatives.