We have an urgent requirement for a Product Owner / Solution Architect Contact Center Technologies with strong Google CCAI and Contact Center Architecture experience. Please share suitable and genuine profiles at the earliest.
Job Title: Product Owner / Solution Architect Contact Center Technologies Location: Onsite Infosys Office Experience: 10+ Years
Must-Have Skills
Google CCAI
Dialogflow CX / ES
Genesys Cloud
IVR Design
Call Routing
Contact Center Architecture
Product Ownership
Key Responsibilities
Design and architect Contact Center solutions using Google CCAI and Dialogflow.
Design IVR, call-routing, and conversational AI solutions.
Define product requirements, roadmap, and technical solutions.
Provide architecture and technical leadership for Contact Center platforms.
Work with Genesys Cloud and related Contact Center technologies.
Lead solution design, integration, implementation, and continuous improvement.
Collaborate with business, product, and technology stakeholders.
Numbers & Facts
Location
NULL, VA
Skills
Artificial Intelligence (AI)unmatched
Call Centersunmatched
Call Routingunmatched
Cloud Computingunmatched
Continuous Improvementunmatched
Genesys Solutionsunmatched
Product Planningunmatched
Requirements Managementunmatched
Technical Leadershipunmatched
Voice Response Systemsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.