The Department of Management (DOM), Division of Information Technology (DoIT), is seeking a Product Owner/Portfolio Manager. The position involves close collaboration with business and IT management, oversight of cross-functional fusion teams, and a commitment to continuous improvement driven by performance data and user feedback.
Key Responsibilities:
* Manage a portfolio of IT products and applications, ensuring successful completion and alignment with business needs for both internal and external users
* Serve as a Product Owner to guide products through all lifecycle stages, ensuring efficiency, quality, and alignment with strategic goals.
* Work with business SMEs, internal teams, external agencies, and vendors to define product scope, identify IT-enabled solutions, and support procurement and implementation processes.
* Create and prioritize product backlogs and maintain roadmaps that align with long-term IT strategies and changing user and state needs.
* Oversee product releases, ensure readiness for deployment, monitor performance, gather feedback, and manage risks affecting delivery or budget.
* Collaborate with business and IT leadership to define and track performance metrics, ensuring all products and processes meet state, federal, and IT governance requirements.
* Manage relationships with vendors and service providers, overseeing performance, resolving issues related to interoperability, and ensuring adherence to service level agreements (SLAs) and availability targets.
* Oversee product IT financials, including budget planning and monitoring, while providing leadership with regular updates on product status, risks, and strategic roadmap progress.
* Lead and manage cross-functional fusion teams, ensuring effective collaboration among IT, vendors, and business units to deliver solutions that align with business needs and budget constraints.
* Partner with DoIT supervisors to allocate appropriate technical resources, monitor team performance, and provide ongoing support to fusion team staff.
* Facilitate agile meetings and lead sprint reviews, user story development, ensuring team alignment on priorities and presenting outputs to stakeholders.
* Use feedback and metrics to identify product needs and collaborate on acceptance criteria, testing, and feature delivery.
* Collaborate with Executive Technology Officers (ETOs) and product teams to prioritize and manage product development efforts, ensuring alignment with agency needs and effectively transitioning products to enterprise services.
* Build and maintain strong relationships with client/business teams, establishing regular communication and fostering trust to ensure successful collaboration and issue resolution.