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Product Service Engineer

Stefanini

  • Skaneateles, NY
  • 3 days ago
  • $55–$60 Per Hour
  • Temporary
  • Contractor
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Skills

  • Application Integrationunmatched
  • Atlassian JIRAunmatched
  • Business Supportunmatched
  • Capability Maturity Model (CMM)unmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • Consultingunmatched
  • Corporate Policiesunmatched
  • Customer Escalationsunmatched
  • Customer Relationsunmatched
  • Customer Support/Serviceunmatched
  • Customer/Client Researchunmatched
  • DevOpsunmatched
  • Documentationunmatched
  • FDA (Food and Drug Administration)unmatched
  • Financial Servicesunmatched
  • Fortune 1000 Customersunmatched
  • Governmentunmatched
  • ISO (International Organization for Standardization)unmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Information Technology Consultingunmatched
  • Information Technology Outsourcingunmatched
  • International Electro-Technical Commission (IEC)unmatched
  • Manufacturingunmatched
  • Microsoft Excelunmatched
  • Microsoft Wordunmatched
  • Nearshoringunmatched
  • Needs Assessmentunmatched
  • Pre-Salesunmatched
  • Problem Solving Skillsunmatched
  • Product Developmentunmatched
  • Product Engineeringunmatched
  • Product Lifecycleunmatched
  • Product Supportunmatched
  • Productivity Managementunmatched
  • Project Executionunmatched
  • Recruiting Strategyunmatched
  • Regulationsunmatched
  • Requirements Derivationunmatched
  • Research & Development (R&D)unmatched
  • Surveillanceunmatched
  • System Integration (SI)unmatched
  • Systems Administration/Managementunmatched
  • Team Lead/Managerunmatched
  • Team Playerunmatched
  • Technical Leadershipunmatched
  • Technical Supportunmatched
  • Telecommunicationsunmatched
  • Time Managementunmatched
  • Training/Teachingunmatched
  • Willing to Travelunmatched

Description

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may call: (248) 936-0662/ email: Rachit Rastogi (rachit.rastogi@stefanini.com) for faster processing!

Shift Timings: Monday - Friday | 8:00 AM - 5:00 PM EST

Hybrid Role: 2-3 days onsite

Travel might be required maybe twice during the duration of the project

Raleigh, NC

Deerfield, IL

Job Summary:

Working with domestic and international R&D departments, functional teams and product owners, the Service Engineer will be responsible for designing the processes, documentation, training, and workflows required for the proper delivery, installation, support, and servicing of products and then executing the design transfer of the product's service design to operations. The Service Engineer will provide hands-on technical support during the design and post surveillance phase, including escalations.

Essential Duties and Responsibilities:

  • Demonstrates understanding of customer needs for the supported business segments.
  • Develop/administer Service Engineering documentation through the entire product lifecycle.
  • Participate in pre-sale activities, as needed.
  • Develop/administer the training to the Tier 1 & 2 teams, Solution Architects (SA), etc. for the 5-Customer Interactions (5-CI) processes.
  • Develop/administer deployment/configuration training for the Service teams, within the 5-CI process, as well as participate in deployments and upgrades, as needed.
  • Provide Tier 3 support by handling customer escalations from the Tier 2 team.
  • Provide other support to customers.
  • Works effectively in a collaborative climate among internal teams, external partners, and business segments to achieve organizational goals in a matrixed environment.
  • Demonstrates understanding of and adherence to FDA, ISO, IEC design control procedures, regulations, and standards ensuring appropriate design controls are being adhered to during engineering efforts and new product development.
  • Participate in the decomposition of system requirements to derived requirements.

    • Additional Duties and Responsibilities:

  • Lead technical team during project execution, to ensure high quality outputs in a timely manner.
  • Participate in strategic customer calls to collect needs and provide solutions, support during escalations, as well as to plan special deployment/integration paths.
  • Identify improvements area of the 5CI process.
  • Effectively and systematically communicate issues that may affect commitments, as well as identify and propose potential solutions.


    • Education, Experience and Qualifications:

    Essential Competencies:

  • Office Word, Excel and tracking systems (DevOps, Jira, etc.) knowledge needed.
  • Must possess a strong knowledge of engineering disciplines and solid knowledge of related disciplines.
  • At least an associate degree with at least 2-5 years of relevant technical experience in R&D environment.

    • Technical Skills and Abilities:

  • Troubleshooting
  • Problem Solving
  • Advanced Excel skills
  • Advanced Word skills
  • Advanced computer management skills

    • Leadership Skills and Abilities:

    Ability to share and teach known technical topics.

    Behavior Skills and Abilities:

  • Ability to work under minimal supervision.
  • Ability to work well in groups.
  • Calm under pressure.
  • Open to new ideas.
  • Detail oriented.

    • Valued but not required competencies:

  • Certifications and prior relevant work experience
  • Prior experience of Cloud solution products.

    • Environment:

  • This position will require office presence according to company policies, more as needed.
  • Ability and availability to travel in case of a need.

    • *Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*

    About Stefanini Group

    The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.

    #LI-RR1

    #LI-ONSITE

    Numbers & Facts

    LocationSkaneateles, NY
    Job TypeTemporary, Contractor
    IndustryComputer/IT Services
    Salary$55–$60 Per Hour
    Company Size10,000 employees or more
    Year Founded1987
    Websitehttp://www.stefanini.com

    About Company

    Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

    With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.

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