Product Solutions Consultant

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

WHAT YOU'LL DO

The Product Solutions Consultant supports the successful implementation and adoption of StaffGarden Competency programs for healthcare clients, reporting to the Senior Product Solutions Consultant. This role operates with a high degree of autonomy - independently configuring programs, training end users, and driving client adoption - while partnering with senior consultants and Implementation Project Managers where needed. The work is delivered in a high-quality, high-touch model that creates a positive client experience and supports renewals.

WHERE YOU'LL WORK

This position offers the flexibility of remote work within the United States. Eastern or Central time zone preferred.

HOW YOU'LL SPEND YOUR TIME

• Configure and build Competency programs in StaffGarden based on the agreed-upon program design, applying clinical knowledge to support best-practice structure and accurate platform setup.
• Train end users and new organizations on how to use the StaffGarden Competency program, including ongoing maintenance, so clients can confidently own the program over the long term.
• Support senior consultants and Account Managers in client design sessions and, occasionally, in Quarterly Business Reviews, contributing product and clinical context and helping clients adopt new features.
• Perform quality assurance checks on Competency builds completed by the Support team, flagging issues and escalating complex design questions to senior consultants.
• Capture client feedback during implementation and adoption, and relay it to senior consultants and the Product team to inform prioritization.

WHAT YOU'LL NEED

• 3+ years in acute care nursing and 1+ years nursing professional development required; active RN license strongly preferred.
• Experience implementing or supporting SaaS solutions for clients, ideally including complex or multi-faceted technology platforms preferred.
• Experience in or adjacent to healthcare and nursing professional development settings is strongly preferred.
• Working familiarity with the StaffGarden Competency platform preferred, or the ability to ramp quickly on a configurable SaaS product.
• Solid understanding of competency strategy and use cases in a healthcare setting.
• Strong communication skills, with the ability to translate technical concepts into language end users can understand.
• A self-starter who operates with minimal direction - comfortable navigating ambiguity, independently researching and troubleshooting problems, and driving work forward without close oversight.
• A clinical perspective that helps guide clients on competency design and best practice.
• Ability to travel up to 15% for client training and engagement.
• Bachelor's degree required.

HIRING RANGE

The current full-time annualized hiring range for this role is $82,400.00-$117,800.00 and does not include discretionary bonus or sales incentives, if applicable. In accordance with applicable state laws, we are providing the expected salary range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.

BENEFITS

• Health, dental, and vision insurance
• Company paid Life Insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other employee wellness programs such as Headspace and Airvet
• Charitable matching program

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Nearest Major Market: Boston