The Product Specialist is responsible for supporting the development, implementation, administration, and continuous improvement of a Roof and Flood Mitigation Resiliency Program. If you have experience in: User Acceptance Testing, Creatation of Training Materials and Stakeholder Engagement, you could be the ideal candidate and encourage you to apply!
Work Location: Hybrid in office 2-3 days weekly - Candidates must live within 2 hours of Gardiner Maine.
Responsibilities
- Support program implementation, operational setup, and ongoing process improvements.
- Conduct user acceptance testing (UAT) to ensure system functionality, accuracy, and alignment with program requirements.
- Review training and program materials for accuracy, completeness, and consistency.
- Manage and review applications to ensure completeness, eligibility, and compliance with program guidelines.
- Serve as a subject matter expert on program policies and procedures, providing guidance and answering applicant questions throughout the application lifecycle.
- Coordinate with contractors, evaluators, and external partners to facilitate application reviews and project approvals.
- Monitor applications through all stages of the review and approval process, ensuring timely processing and effective communication with all parties.
- Identify opportunities to enhance program efficiency, customer experience, and operational effectiveness.
- Maintain strong working relationships with bureau resources, insurance partners, construction professionals, and technology vendors to support program success.
Requirements
- Bachelor's degree (or equal years’ experience) in public administration, business administration, finance, emergency management, insurance, public policy, engineering, construction, risk management, or a related field.
- Experience in: User Acceptance Testing, Creating Training Materials, and Stakeholder Engagement