Product Specialist – Resiliency Program Manager
Epitec is seeking a Product Specialist – Resiliency Program Manager to support the implementation, administration, and continuous improvement of a disaster resiliency program. This position will support financial assistance initiatives designed to help property owners reduce their vulnerability to roof and flood damage through mitigation and resilience improvements.
The ideal candidate will have experience with User Acceptance Testing (UAT), training materials, stakeholder coordination, program operations, and process improvement. This person will work closely with internal teams, applicants, contractors, insurance organizations, construction professionals, technology partners, and other external stakeholders.
Job Details
- Location: Gardiner, ME
- Work Arrangement: Hybrid, 2–3 days onsite per week
- Candidate Location: Must reside within approximately 2 hours of Gardiner, ME
- Schedule: Monday-Friday, 8:00 AM–5:00 PM
- Hours: 40 hours per week
- Projected Start Date: November 9, 2026
- Projected End Date: June 30, 2027
- Pay Range: $32-34/hr
Responsibilities
- Support program implementation, operational setup, and ongoing process improvements.
- Conduct User Acceptance Testing (UAT) to validate system functionality, accuracy, and alignment with program requirements.
- Create, review, and maintain training and program materials for accuracy and consistency.
- Review applications for completeness, eligibility, and compliance with established program guidelines.
- Provide guidance on program policies and procedures and answer applicant questions throughout the application process.
- Coordinate with contractors, evaluators, technology partners, and other external stakeholders.
- Monitor applications throughout the review and approval lifecycle to support timely processing.
- Work with internal and external stakeholders to address issues and facilitate project approvals.
- Identify opportunities to improve program efficiency, customer experience, and operational effectiveness.
- Maintain strong relationships with insurance partners, construction professionals, technology vendors, and program stakeholders.
Qualifications
- Bachelor's degree or equivalent relevant experience in Public Administration, Business Administration, Finance, Emergency Management, Insurance, Public Policy, Engineering, Construction, Risk Management, or a related area.
- Experience conducting User Acceptance Testing (UAT).
- Experience creating or reviewing training materials.
- Strong stakeholder engagement and cross-functional coordination skills.
- Experience supporting program implementation, operations, or administration.
- Ability to review applications, documentation, or cases for completeness and compliance.
- Strong organizational skills with the ability to track multiple applications, tasks, and stakeholders.
- Excellent written and verbal communication skills.
- Experience with process improvement and problem resolution.
- Government, insurance, construction, financial assistance, regulatory, or emergency management program experience is a plus.
- Must be comfortable working onsite in Gardiner, ME 2–3 days per week.
If you are an experienced program or product professional who enjoys coordinating stakeholders, improving processes, testing systems, and supporting programs that have a direct impact on the community, we encourage you to apply.
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