Product Specialist

Korean Bilingual preferred - not required

Skills required:

• Maintain a high level of technical knowledge within the Home Appliance and Electronic Products, both Sales, Product & Customer Care Departments.
• Manage to enhance service expertise by reviewing service contents for products and functions and providing improvements for service contents.
• Development, preparation and critical review of technical reports, technical documents, test procedures, user guides, installation and maintenance manuals.

Position:

• Analyze current STG status to determine extent of missing contents for Decor
• Determine models missing from STG
• Check for content types including Error Codes, Service Guides, Exploded View, Wire Diagrams, etc.
• Collaborate with PI Team to add missing models to STG o Prioritize models with high service demand/warranty portion
• Review Service & Training Manuals and create content for new models prior to launch

Requirements:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering preferred
• 2-3 years experiences in Engineering or Technical Field / Home Appliance field