Product Specialist

The Implementation Specialist leads clients through the successful launch of technology solutions, from kickoff through production. Acting as the primary point of contact, this role brings together client stakeholders and internal teams to clarify requirements, coordinate timelines, configure solutions, support data integrations, and deliver a smooth implementation experience.

The ideal candidate is an organized, client-focused problem solver who can manage multiple projects and communicate comfortably with both business and technical audiences. You do not need to be a software developer, but you should be able to understand APIs, data flows, and system integrations well enough to guide discussions and troubleshoot issues.

Client Implementation & Relationship Management

• Lead multiple client implementations from kickoff through production, managing scope, requirements, timelines, dependencies, risks, and deliverables.
• Serve as the primary client contact and build trusted relationships with business and technical stakeholders.
• Understand client workflows, data sources, business needs, and integration requirements, then translate them into clear implementation plans.
• Maintain project plans, action items, documentation, and timely status updates.
• Coordinate closely with Product, Technology, Operations, Support, and other internal teams.
• Identify challenges early, drive decisions, and keep implementations moving toward a successful launch.

Technical Integration

• Use API documentation, technical specifications, and data samples to support implementation decisions.
• Partner with client technical teams on solution configuration, data mapping, testing, and system integrations.
• Troubleshoot data and integration issues, identify likely root causes, and engage internal technical experts when needed.
• Validate data, test results, and production readiness against agreed business and technical requirements.

Documentation & Continuous Improvement

• Create and maintain clear client, implementation, technical, and process documentation.
• Improve implementation standards, templates, checklists, and resources to create a consistent client experience.
• Share recurring client needs, integration challenges, and product enhancement opportunities with internal teams.

• Bachelor's degree or equivalent combination of education and relevant experience.
• 3+ years of experience in software implementation, systems integration, business analysis, technical consulting, or a related field.
• Client-facing experience in a technology, software, or SaaS environment.
• Working knowledge of REST APIs, system integrations, and JSON and/or XML data structures.
• Ability to interpret technical documentation and translate complex information for different audiences.
• Strong analytical, problem-solving, communication, and organizational skills.
• Ability to manage multiple implementations and priorities with strong attention to detail.

Preferred Qualifications

• Experience working with claims, insurance, financial services, healthcare, or other data-intensive environments.
• Experience supporting complex data integrations or enterprise software implementations.
• Project management or business analysis experience.

Success in This Role

Success in this position means clients can confidently move from implementation to production with a well-understood, thoroughly tested, and sustainable Medicare reporting integration. The Implementation Specialist is expected to be able to independently manage the business and implementation aspects of a project while having sufficient technical depth to understand API integrations, investigate issues, and effectively partner with client developers and internal technical teams.

#LI-BH1

About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property and Restoration Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Verisk Employee Privacy Notice