Job Summary
We are seeking a Product Support Analyst to support product development and delivery activities across external partners and internal teams. This role will play a key coordination function across product workstreams, helping product owners and product managers manage priorities, track issues, coordinate communications, and support delivery activities including testing. The role is designed for a junior professional who is interested in building product knowledge, learning systems and processes, and developing toward future opportunities in product ownership and product management.
The ideal candidate is organized, proactive, detail-oriented, and interested in developing a strong understanding of products, stakeholder needs, delivery processes, and operational workflows.
Key Responsibilities
- Support product owners and product managers in day-to-day product development and delivery activities
- Coordinate across external partners and internal teams to support product initiatives, issue resolution, and delivery milestones
- Organize and manage recurring meetings with internal and external stakeholders
- Prepare agendas, capture meeting minutes, decisions, action items, and key takeaways
- Maintain and update issue trackers for each third party and key product workstream
- Monitor progress on issues, dependencies, risks, and open questions, ensuring timely follow-up with owners
- Support the tracking of product enhancements, development activities, delivery milestones, and testing readiness
- Monitor communications across email, Symphony and Teams chats, meeting minutes, and working group discussions to identify actions, decisions, and emerging risks
- Consolidate updates from multiple channels into clear summaries for product leadership and stakeholders
- Help ensure business questions, defects, change requests, and dependencies are documented and routed appropriately
- Support coordination of testing activities as part of the broader product development lifecycle
- Assist with documentation of product requirements, operational considerations, delivery decisions, and stakeholder feedback
- Help maintain organized records of issue logs, communications, action items, and supporting product materials
- Provide status reporting on open issues, delivery progress, dependencies, and stakeholder actions
Required Skills and Qualifications
- 1 3 years of experience in product support, project coordination, business analysis, operations, or a related role
- Strong organizational skills and high attention to detail
- Strong written and verbal communication skills
- Ability to coordinate across multiple stakeholders and keep workstreams moving forward
- Ability to manage recurring tasks, follow-ups, and issue tracking in a structured way
- Experience using Excel, PowerPoint, Outlook, and collaboration tools in a professional environment
- Ability to review communications and extract relevant actions, risks, and decisions
- Strong interest in learning business processes, systems, and product structures
- Self-motivated with a willingness to learn and grow in a product-oriented role
Preferred Qualifications
- Exposure to product development, software delivery, business analysis, or testing processes
- Familiarity with Jira or similar issue and workflow tracking tools
- Experience working with external counterparties and cross-functional internal teams
- Familiarity with Symphony or similar enterprise communication tools
- Experience supporting documentation, issue management, or stakeholder coordination in a financial services environment
Additional Information:
- Duration: 12 month contract opportunity
- Hybrid Work Model: 4 days onsite required weekly in New York, NY or Pittsburgh, PA
- Shift: Monday - Friday, 8AM - 5PM
- Rate Range: $55-60/hr. W2 (based on experience)