About Nominal
Engineers today are building some of the most ambitious machines humanity has ever seen. They should have AI that’s purpose-built for them.
Nominal is building the Hardware Intelligence Platform that gives engineers increased visibility into complex physical systems, helps them make better decisions, and ultimately gets their products into the real world faster. It brings together the systems, data, intelligence, and applications hardware engineering requires to meet the AI moment. Hardware engineering teams use Nominal to simulate, test, manufacture, and operate the physical systems that keep the world moving, from spacecraft and autonomous vehicles to next-generation energy systems and robotics.
Our customers span aerospace, defense, manufacturing, transportation, energy, and robotics. They include Anduril, Shield AI, Wisk Aero, Pratt Miller Motorsports, Antares, and Shinkei Systems, amongst others, alongside programs within the U.S. Air Force and Navy. Our team draws from SpaceX, Palantir, Anduril, Applied Intuition, Tesla, and other leading companies, united by a common mission: giving hardware engineers the tools to build the future with speed, safety, and confidence. We're a fast-moving team that owns problems end-to-end, works across disciplines, and thrives at the intersection of hardware and software.
Some of the world’s leading technology investors, including Sequoia, Lightspeed, Founders Fund, General Catalyst, Lux Capital, and Insight Partners, are backing Nominal’s ambition to change how machines are built and operated. We’re looking for engineers who want to take on hard problems and help make a new generation of world-changing hardware possible.
We’re looking for a Product Support Engineer who sits at the intersection of technical investigation, product development, and customer experience. You're closer to a product engineer than a ticket resolver. You'll spend your time understanding how technical customers use the product, debugging real engineering problems, partnering with the teams building Nominal, and turning what you learn into a better product.
About the role
- Own technical problems end-to-end: Take ownership of complex customer issues from initial investigation through resolution. You’ll dig into the problem, identify the root cause, and drive it to closure.
- Work directly with engineers: Partner closely with highly technical customers to understand how they use Nominal, troubleshoot issues and unblock workflows, and help them get the most out of the product.
- Debug the real thing: Dive into logs, APIs, databases, code, and production systems to understand what’s happening.
- Partner With product & engineering: Bring customer problems directly to the teams building the product. Help distinguish bugs from product gaps, influence priorities, and push issues toward lasting solutions.
- Turn support into product improvements: Identify recurring patterns across customers and use those insights to improve the product, documentation, tooling, and overall customer experience.
- Build the knowledge base: Create technical documentation, troubleshooting guides, and internal tools that make the team and our customers more self-sufficient.
- Use AI to work smarter: Leverage AI to accelerate debugging, investigate issues, automate repetitive workflows, and build tools that make technical support more scalable.
- Own high-impact moments: When something breaks or a customer is blocked, you’ll be the person who jumps in, figures out what’s happening, and keeps everyone moving.
We're looking for someone with
- Strong technical fluency: Comfortable with APIs, relational databases like Postgres, MySQL, or ClickHouse, and observability tools like Datadog. You can write Python, navigate a codebase, and work comfortably in GitHub.
- Builder mindset: You enjoy figuring things out yourself. You don't need a perfectly documented playbook and are comfortable digging into unfamiliar systems to find the answer.
- Customer empathy: You like working directly with technical users and can translate a customer's problem into a clear technical issue or product opportunity.
- Debugging instincts: You know how to follow a problem through logs, data, APIs, and code to get to the root cause rather than stopping at a workaround.
- Product thinking: You can recognize when a customer issue points to a deeper product problem and advocate for changes that improve the experience for more than one customer.
- Cross-functional strength: You can work seamlessly with engineering and product, communicate technical context clearly, and keep issues moving without waiting for someone else to take ownership.
- Clear communication: You can explain complex technical problems simply, whether you're talking to an engineer, a customer, or an executive.
- Hardware curious: Experience with hardware development, testing, measurement, validation, or other engineering environments is a strong plus.
- Familiarity with technical data: Experience with tools or formats like LabVIEW, MATLAB, MCAP, or HDF5 is a plus.
- Data skills: Strong SQL and Python skills, including experience with Pandas or similar data analysis tools.
Benefits/Perks
- 100% covered health, dental, and vision insurance (for you and your family)
- ️ Unlimited paid vacation
- 12 weeks parental leave
- Fertility and family planning ($15,000 lifetime)
- ️ Lunch provided daily
- Wellness stipend ($100/month)
- ️ $500/year hardware sensor stipend
- Learning and development stipend
- 401(k)
- Employee-friendly equity terms
- In-office 5 days per week
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
ITAR Requirements
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.