The Product Support Sales Representative (PSSR) - EP is responsible for promoting parts and services to customer base while expanding market share in order to meet territorial and corporate objectives. Develops assigned territory, implements sales plans to grow business, and maintain current customer base. Influences and grow sales with new business opportunities within assigned market area/territory. Industry knowledge related to industrial engines and industrial and commercial power generation is strongly preferred experience. Must be able to travel in assigned territory.
The incumbent in this position is expected to model the following practices daily:
Demonstrate alignment with the company's mission and core business values;
Collaborate with key internal/external resources;
Participate in ongoing self-development.
Essential Functions
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Responsible for the sales of parts and service on related equipment
Provides support for existing customer base
Sources new business opportunities
Prepares and presents parts and service quotes and maintenance agreements
Prepares sales plans, sales reports, expense, and daily call reports
Develops new accounts and maintains existing accounts
Identifies and acquires new service contract opportunities
Receives customer orders and serves as the customer contact point
Generates a referral network to assist in increasing the client base
Manages sales funnel and PAR
Collaborates with prime product sales team to assist customers with making good decisions regarding the repair or replacement of equipment
Aids in implementing, sustaining, and developing quality improvement processes that focus on safety, financials, operations, and customer service
Maintains records of sales or other business transactions
Prepares sales or other contracts
Performs other duties as assigned
Knowledge, Skills, and Abilities
Demonstrated knowledge industrial engines and industrial / commercial power generation, and maintenance requirements - CAT engine and CAT power gen knowledge preferred
Demonstrated knowledge of selling techniques (prospecting, overcoming objections, closing sales)
Excellent selling, negotiating, and closing skills with ability to build long term business relationships
Demonstrated knowledge of CRM software
Proficient with MS Office Word, Excel, Outlook, etc.
Understands the implications of new information for both current and future problem-solving and decision-making
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Exceptional attention to detail
Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
First-class organizational, multi-tasking, and time management skills, deadline oriented
Understands written sentences and paragraphs in work related documents, and communicates effectively in writing as appropriate for the needs of the audience
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness
Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
The ability to listen to and understand information and ideas presented through spoken words and sentences
Requirements
Education and Experience:
High school diploma or equivalent required, some college coursework or an equivalent combination of education and experience preferred
A minimum of two years of work-related skill, knowledge, or experience is required, three to five years preferred
Supervisory Responsibilities:
None
Travel:
Extensive driving; overnight travel will be required
Must have a valid driver's license
Physical Requirements:
This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
This role frequently communicates with others and must be able to exchange accurate information in these situations
This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets
Reacts to visual, auditory, and other signals, including alarms and instructions, and is required to inspect work visually
Work Environment:
Requires working in a closed vehicle or equipment
This job is generally performed in a retail and office environment and will work outdoors as needed
Noise level may be loud at times
Frequently works at a fast pace with unscheduled interruptions
Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their everyday responsibilities as needed.