Product Support Specialist - Construction

Job Description

Product Support Specialist - Construction

Requisition ID: 6314

Job Location: Field St Marys (Australia)

Category for Job Posting: Service and Support

Job Type for Job Posting: Full Time

Working Mode for Job Posting: Field

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About Us

At CNH, we're driven by a clear purpose: we serve and advance the people who feed and build a growing world.

As a global leader in agriculture and construction, we create the equipment, technology, and solutions that help our customers work more productively and sustainably. Our success starts with our people, and we foster a collaborative culture where innovation thrives and every employee has the opportunity to grow.

Grow a Career. Build a Future.

If you're ready to make an impact and build a career with purpose, there's a place for you at CNH.

Job Purpose

Take your technical expertise beyond the workshop and into a role where you'll influence machine performance, dealer capability, and customer satisfaction across Australia and New Zealand.

We're looking for a Technical Support Specialist based in St Marys NSW to provide expert technical support for our construction equipment portfolio across Australia and New Zealand. Working closely with dealers, customers, and internal teams, you'll play a key role in reducing machine downtime, resolving complex technical issues, and improving customer satisfaction.

Key Responsibilities

• Provide technical support and troubleshooting for construction equipment
• Investigate and resolve complex hydraulic, electrical, engine, powertrain, and electronic system issues
• Support dealers through technical guidance, coaching, and training
• Manage escalated customer and machine downtime cases
• Review warranty claims and support product failure investigations
• Conduct dealer and customer site visits, machine inspections, and technical assessments
• Support new product launches, field campaigns, and continuous improvement initiatives
• Work closely with engineering, product support, and quality teams to improve product reliability

Experience Required

• Trade qualified in Heavy Equipment, Diesel Mechanics, Automotive, Agricultural Machinery, or a related field
• Strong experience with construction equipment or heavy machinery
• Advanced diagnostic and fault-finding skills across mechanical, hydraulic, and electrical systems
• Experience working with dealer networks, field service, or technical support environments
• Customer-focused with excellent communication and relationship-building skills
• Comfortable travelling to dealer and customer sites as required

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Opportunity to develop your skills in a dynamic environment
• Competitive base salary and performance incentives
• Fully maintained tool of trade vehicle provided
• Retail & health insurance discounts
• Paid parental leave
• Novated leasing

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