Product Support Technician

Product Support Technician

This is a Direct Hire with the company!

Pay: $18.00 - $20.00/hour DOE
Schedule: Full-time | Overtime Available | Some Travel Required

We are seeking a Product Support Technician to provide front line technical support for automated equipment and systems. This is a direct hire opportunity with a stable, employee-focused company that values teamwork, customer service, and professional growth.

Responsibilities

• Provide front line technical customer support for automated equipment and systems.
• Resolve customer issues through phone support and remote troubleshooting.
• Document detailed case notes, including troubleshooting steps and customer interactions.
• Travel periodically to customer locations to perform repairs and provide refresher training.
• Deliver exceptional customer service while ensuring timely resolution of support requests.

Additional Duties

• Follow established processes, procedures, and standard work instructions.
• Maintain current knowledge of products, services, and support resources.
• Assist with training and mentoring team members as needed.
• Identify opportunities for process improvement and contribute ideas to enhance service quality.

Qualifications

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Mechanical, electrical, or technical aptitude required.
• Experience with automation or technical equipment support is a plus but not required.
• Intermediate to advanced Microsoft Office skills.
• Strong troubleshooting, communication, and problem-solving abilities.

Benefits

• Medical, dental, vision, life, short-term disability, and long-term disability insurance
• Paid time off plus paid holidays
• Retirement plan with company match

Apply today to join a growing team and build a rewarding career in technical support!