Product Support Technician

Position Summary / Essential Functions:

• Respond to daily phone calls, faxes and emails from customers, departments within Raynor, and consumers
• Answer technical questions and troubleshoot difficult installations. Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc.
• Understands electrical drawings and schematics
• Communicate with general contractors, designers and architects
• Work with Engineering to develop installation solutions
• Performs other duties as required

Knowledge, skills, abilities, competencies, relevant work experience, licenses, certifications, physical requirements, or screening examinations required:

• Working knowledge of Microsoft Office 
• Quantitative skills and mechanical aptitude
• Personal accountability for department/company improvement
• Excellent verbal and written communication skills
• Ability to interact with other departments
• Good organizational skills
• Strong problem solving and decision making skills

Core Values

• Deliver Service
• Be Positive
• Embrace Family
• Be a Team Player
• Show Integrity
• Have Grit

Job Type: Full-time / Hourly

Pay: $22.00 - $30.00

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Benefits:

• 401(k) with company match
• Dental insurance
• Health insurance
• Vision insurance
• Health Savings Account (HSA)
• Voluntary Life Insurance
• Employee Assistance Program
• Wellness Program
• Paid holidays
• Paid time off