Product Technical Support Junior Associate Consultant Intern

Aufgaben About UsMercedes-Benz USA is responsible for the sales marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.Department OverviewEngineering Services supports the Pre-Sales and After-Sales business components of MBUSA and various quality organizations within Mercedes-Benz AG. The Engineering Services team is dedicated to providing exemplary customer service with a high focus on technical support and quality. Our customers are varied from the Mercedes-Benz dealers consumers MBUSA Mercedes-Benz AG and external providers such as Independent Service Providers Suppliers and Governmental Agencies NHTSA EPA CARB DOJ.Mercedes-Benz USA Product Technical Services Junior Associate Consultant JAC Overview and ResponsibilitiesThe JAC will be embedded within the Product Technical Support PTS team and interface with the engineers. Here the JAC will assist with fleet management servicing vehicles and investigating root cause analysis with PTS engineers.Primary responsibilities of the JACAssisting the MBUSA product technical support service engineers in identifying tracking and resolving issues in the Mercedes-Benz model lines sold and serviced in the US NAFTA marketParticipating in component level tear down and root cause analysisInterfacing with the other business units of MBUSA on PTSs behalf in conjunction with the engineers in order to support our dealers and productsPDI new fleet vehiclesMaintain current test and buy back fleets Qualifikationen Required QualificationsStudents who are currently enrolled in a Bachelors or Masters program or have graduated no more than 12 months prior to internship start date.Available from September 2026 to February 202628 hours maximum per weekProof of Proficiency Portfolio Recommendation Letters etc.Automotive dealership experiencePreferred SkillsetProof of Proficiency Portfolio Recommendation Letters etc.Working level aptitude with Microsoft Office suite Word Excel PowerpointStrong technical mindset automotive based diagnostics experience preferredPowerBi and experience constructing and editing dashboardsDatabase and data management skills reporting and interpretationStrong oral and written communication skills specifically with respect to technical writing EEO StatementMercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provideequal employment opportunity EEO to all qualified applicants and employees without regard to race color ethnicity gender age national origin religion marital status veteran status physical or other disability sexual orientation gender identity or expression or any other characteristic protected by federal state or local law.