Join our Manufacturing team - production, assembly, operation of equipment, and more - and help us deliver an unmatched selection of products made with quality materials and workmanship. The Production Control team manages the flow, accuracy, and visibility of work-in-process across manufacturing. The team partners with Manufacturing, Planning, Logistics Operations, Customer Experience, CAD/CAM, and IT to support customer shipment commitments, resolve production issues, and improve operational workflows.
The Production Control Manager is responsible for directing the daily work and development of Production Control Specialists. Reporting to the Production Control Director, this role ensures consistent execution of production control processes, timely resolution of order and system issues, accurate operational reporting, and continuous improvement across manufacturing workflows.
Key Responsibilities
- Lead, coach, and develop Production Control Specialists, setting clear expectations and supporting consistent performance across the team.
- Oversee daily work-in-process and open-order activities to maintain accurate priorities, job status, shipment commitments, and workflow continuity.
- Coordinate with Manufacturing, Planning, Logistics Operations, Customer Experience, CAD/CAM, and other partners to resolve scheduling, delivery, and production constraints.
- Ensure accurate use and maintenance of Oracle WIP, Order Management, WMS, Salesforce, the Open Order Tracking System, and related production-control tools.
- Escalate and resolve complex WIP, interface, job-creation, and order-flow issues, partnering with IT on service requests, testing, and production implementation as needed.
- Establish and monitor standard work, reports, service levels, and key performance indicators to improve visibility, accountability, and customer delivery performance.
- Drive process improvements that reduce errors, delays, rework, and manual effort while strengthening data integrity and cross-functional communication.
- Support the Production Control Director with staffing, training, workload planning, operational reviews, and execution of department priorities.
Basic Qualifications
- High school diploma or equivalent.
- Experience in production control, manufacturing operations, planning, logistics, or a related field.
- Demonstrated experience leading people, projects, training, or day-to-day team activities.
- Working knowledge of production workflows, work-in-process management, scheduling, and order fulfillment.
- Proficiency with Oracle or a comparable enterprise resource planning system and Microsoft Excel, Outlook, and reporting tools.
- Strong analytical, problem-solving, and decision-making skills, with close attention to accuracy and follow-through.
- Clear written and verbal communication skills with the ability to build effective cross-functional partnerships.
- Ability to organize competing priorities, respond to changing business needs, and maintain accountability in a fast-paced environment.
Preferred Qualifications
- 3 + years of experience in production control or manufacturing operations, including formal supervisory or people-leadership responsibility.
- Advanced knowledge of Oracle WIP, Order Management, and WMS modules, including interface management, troubleshooting, and system testing.
- Experience developing operational reports, performance measures, standard work, and process-improvement initiatives.
- Proven ability to coach employees, manage change, and influence partners at multiple levels of the organization.
Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.
We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana. Learn more about our benefits by clicking here.