PRODUCTION MANAGER – FLOORING INSTALLATION
Floor Coverings International® of Northeast AustinLocation: Hutto, TX, with local travel to customer homesFull-time | Reports to Franchise OwnerCompensation: $60,000 - 80,000 (depending upon experience and connections into local area)
ABOUT THE ROLE
We’re a locally owned flooring franchise backed by a national brand, bringing flooring samples and personalized service directly to customers’ homes. We’re hiring a Production Manager to oversee sold projects from sales handoff through installation, final payment, and follow-up. You’ll coordinate customers, installers, materials, schedules, and budgets to deliver quality work and a positive customer experience.
KEY RESPONSIBILITIES
Project Planning and Scheduling- Review sold projects with the sales team to confirm scope, materials, labor budgets, timelines, and customer expectations.
- Conduct site visits as needed and coordinate verification of installation requirements, including subfloor preparation, moisture testing, and acclimation.
- Order materials, track deliveries, and resolve shortages or damage.
- Schedule installations based on customer needs, material availability, site readiness, and crew capacity.Customer Communication
- Serve as the customer’s primary contact throughout installation.
- Explain preparation requirements, schedules, and what to expect.
- Provide daily updates during active installations and communicate changes promptly.
- Address concerns professionally and follow through on solutions.
- Obtain required written approvals for scope and price changes before additional work begins.Installer Coordination and Quality
- Confirm each crew’s scope, compensation, schedule, and quality expectations before work starts.
- Visit jobs to monitor progress, workmanship, property protection, and cleanliness.
- Coordinate corrective work and hold installation partners accountable for agreed results.
- Build a dependable installer network based on quality, reliability, professionalism, and fair pricing.Costs and Project Completion
- Track project costs against budgets and flag potential overruns early.
- Maintain accurate schedules, notes, photos, change orders, and invoices.
- Coordinate returns, credits, and material claims.
- Conduct final walkthroughs, resolve remaining work, and collect payment according to customer agreements.
- Complete timely job-cost reviews and post-installation follow-up.
- Review project performance and open issues with the owner weekly.QUALIFICATIONS
- Experience coordinating projects, crews, or field operations in flooring, construction, remodeling, or a related home-service business.
- Strong organization and follow-through across multiple projects.
- Clear communication and practical problem-solving skills.
- Ability to manage customer concerns and installer relationships professionally.
- Comfort reviewing scopes, tracking costs, and using scheduling software, email, and basic spreadsheets.
- Ability to work independently and recognize when an issue requires owner approval.
- Valid driver’s license and ability to meet company vehicle insurance requirements.Preferred: Two or more years of relevant experience, flooring installation knowledge, and experience with subcontractors, job costing, and
Flexible work from home options available.
Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.